Spectrum Store — Attraction in Helena

I walked into the north Montana store in Helena intending to ask if I could change the channel selections in my custom channels by phone or by dropping off the selections, or would I have to do it in person. I was in a bit of a hurry. There was a couple sitting by the door, a woman who I chatted with and me. The woman I chatted with said I should probably sign in, so I did. The three agents were busy, but one young man was freed up when he finished with his customer so I walked up to him to ask that simple 20 second question, a yes or no question. It would have taken less time than the time for the next customer to walk to the counter. The agent who I assumed was the assistant manager slammed his fist on the counter, shaking the counter and surprising both me and the young agent and startling the other three customers in the store, told me there was a long line, “go get line like everyone else. The long line consisted of the couple and the woman I was talking to. I really didn’t like the threatening aggressiveness of the agent, and to get in line and wait 40 minutes to simply ask a yes or no question seemed unreasonable. I turned to him and said that his interference is just making my asking the question take longer, and asked the young man my question, to which he replied that I had to do it in person. I thanked him and told the agent that had tried to intimidate me that he should see a therapist, and left. I returned an hour later and got the change made. The agent that slammed his fist on the counter was there and I mentioned that his response to me was pretty inappropriate. He doubled down saying that everyone waits in line. For a simple question, I asked? He was still pissed. I said, unless it’s an apology, I’ve heard enough, then began walking out and he laughed. The time was between 315 and 330 for the fist slamming. Totally inappropriate as an example to other employees and as a way to try to intimidate a 70 year...

EDIT* VERY POOR CUSTOMER SERVICE RESPONDING TO REVIEWS WITH A COPY AND PASTE RESPONSE. SHAME ON YOU SPECTRUM FOR NOT BEING HONEST WITH YOUR CUSTOMERS I got three new lines and switched from Verizon. At first everything seemed very clean , cut, professional. The manager that helped us out was super nice but... Everyone failed to mention when they took our old phones that we had to do an extra step... If we wouldn't have had bills coming from Verizon still we would have never known to do the "trade in application" so basically spectrum took and stripped our phones and are trying to get them for free and screw us on our bill. If we don't submit certain information by a certain date we will no longer be eligible to trade in our phones which... They already took our phone so? I feel really ripped off and if I can't get this application done spectrum stole two phones from us. I feel really failed especially by the store manager for not giving us this information. I would go back to Verizon if I could due to this seeming like a sketchy situation. Hopefully my bill is what it...

I arrived at the Helena, MT store at 1:40 p.m., Monday, July 12th and the doors were locked. Plainly visible on the door were the hours which did not include closing for lunch. I came back at 4 p.m. and returned the box so that DVR would be cancelled from my future bill. I also cancelled the Silver package to further reduce my bill. I was given a new basic box which was missing all the instructions and even with help via phone with a Spectrum technician, it did not work necessitating a service call on July 14th. Meanwhile, a new bill was emailed to me and it was $2 HIGHER than my old bill because the man at the store did not remove the Silver package. I drove to the store on Tuesday, July 13th at 4:20 p.m. and once again the door was locked, store empty of employees even though hours posted said it was open until 6 p.m. And……now you know why people are...