LA Fitness — Attraction in Highland Park

LA Fitness is a good deal for cost conscious consumers. However, like auto owners who drive their cars until they no longer work, LA Fitness does not fix the frame rugs and only fixes nonworking Eanes and televisions if somebody complains. There is not a person who goes around and checks them proactively at any of the locations I’ve been to. Calling the national office merely sends the message to your local club which is the one somebody may be complaining about. Not good quality control. The price is right, but the people in the clubs that you raise problems with are not in a position to do something about them or are not interested or have been reprimanded. One thing that club should have (and some did at one time) is a centrifuge or a ringer to ring out wet, bathing suits so when you take them home in your car, they’ll dry out easier and sooner. there’s no way to make this suggestion effectively. Also, in some clubs, such as Broadview Illinois, the staff only puts two or three different Fox News channels on several channels, leaves other channels with the screensaver saying “DIRECTV” and does not make an adequate selection of other news . The more expensive Signature club in Skokie Illinois did not have as good facilities as a regular and slightly more rundown club within 10 miles. The clubs in Broadview and Glenview Illinois have good refreshment stands. The club in Highland Park Illinois no longer has any refreshment stands. It is tried several and each one has quit. The company likes to have people rate their visits however there is no essay question or way to, explain anything other than yes or no and Employee greeted me when I left. This is the mark of the organization does that does not want genuine feedback – it only wants to collect data so it can discipline its employees for not having a clean condition or not having said good night to customers. The clubs have a not very nice employee culture and in case of most businesses culture comes down from the top. Costco is a good example. LA Fitness is not a...

I called on 02/22/2019 to cancel my membership. On 02/21/2019, Edgar and the manager told me that if my project in Deerfield, IL didn’t work out, I could call in and cancel my membership. I told them that signing up would be an issue because I would not be able to come in on Friday, this is the day I found out whether or not I would be flying to Chicago every other week, I found out on Friday that I didn’t have to fly back. As soon as I found out, I called and cancelled. Edgar and some other guy that worked there told me two different times because I called two different times that it would be all taken care of. On Satuday, I spoke to a women at the front desk at the same location and asked her if she can tell me whether or not my account was cancelled. She told me it was not cancelled and that it was still active with no notes about be calling in on Friday to cancel. She then proceeded with telling me that I had 5 business days to cancel and according to the contract it says 3 in order for me to get a FULL refund. The times I contacted the LA Fitness are as follows: 02/22/2019 2:09 PM CST – Edgar said he would take care of it and cancel my account. 2:46 PM CST – Whoever picked up the phone at that time said he has my info and will send me a cancellation notice that the previous guys didn’t sent.

02/23/2019 3:01PM PST – Young lady at the front desk confirmed membership is still active and no notes of me calling in to cancel it

02/25/2019 9:15 AM PST – Spoke with the Operation Manager Mark and he said he would take care of it and because it was 3 days, not 3 business days as stated in the contract he would have to push this issue to his manager to resolve, but will cancel it and send me a cancellation email

It is 12:40 PM PST – I have yet received an email stating that I called and cancelled the membership. Just to play it safe I am also sending this cancellation letter to let you know that I am cancelling this membership. Please refund the amount charged to my...

Honestly I haven’t been there, but I’m a little bit sad after I had a conversation with one trainer this afternoon. I don’t know if you encourage your trainers to talk to strangers on the street, but I think this is not the best idea, you should make sure that your trainers are more educated or at least try not to comment over other people’s body without them asking. I was working today in a mall and one of your trainers approached me, and started talking about joining the gym. He asked me about my goals, when was the last time I worked out, if I wanted to weight 120 pounds and stuff like that, even show me pictures of his weight lost journey. I told him that I work out every day, that I’m very happy with my body and that I workout because I want to be strong. Then he said that it was good and that I now could work on not getting hypertension or diabetes. I honestly don’t think he might have a bad intention but this is not the way to approach people to make them go to the gym, believe it or not people have a mirrors in their houses and if I was unhappy with what I see, maybe I’d be there.

This is literally the reason why I don’t go to the gym, I don’t want the trainer to judged me only because I’m chubby, like if this was a bad thing, or if only because of that I’m sick. You guys should do better and be more respectful over people, mind your business and maybe help people who’s actually there asking for help, instead of harassing people who’s just living their life and trying to go...