Thompson Frame Factory — Attraction in Hoover

We have had more than 6 frames completed by Thompson. After several years of owning our pictures, one of them slipped from the setting in the frame. Thompson, after 7 years from framing the picture fixed it for free and did it in less than 72 hours. They deserve 5+++++ stars. That is the kind of service that everyone should appreciate. I totally and absolutely recommend them for your needs. And the staff is very friendly and helpful. This is the kind of business that will take care of you after the sale. Thank you Thompson for your service and professionalism. Every business should strive to be like you. Thank you so much for...

We recently had three pieces framed here, and they did a wonderful job! It's rare these days to get outstanding customer service and really quick high-quality work, but this shop delivered. They were very understanding when we needed to make a change, and they worked with us to get the pieces exactly how we wanted them. We'll definitely be back and we'll also be recommending them to anyone we know who wants to get...

Maybe Shaqar had a bad day but giving a 1 star because you came in under their radar and was overlooked for 15 min is a disservice to this company. You may wish to update your rating to at least a 3, and still get your point across. Maybe my 5 star will balance it a little but it takes a lot to overcome a 1 star. I don't personally know anyone who works here and have no...