UChicago Medicine Duchossois Center for Advanced Medicine Hyde Park — Attraction in Hyde Park Township

I've had ongoing hemorrhaging for the past 2 months as a result of fibroids. I've stressed to the gynecologist the severity of the pain that's now pass 10 on a scale. I had an appointment today at 1pm to discuss treatment options for my fibroids but told yesterday that my appointment will be cancelled due to my insurance being terminated.

I explained to the supervisor Christine in the gynecologist department, I had already called the insurance to do the redetermination, that was pending. I also provided the reference number to validate my insurance was in the process of being reinstated.

However, Christine refused to even do anything on my behalf. I tried to further explain to her that the insurance said they back date claims up to 3 months and since my appointment was just to discuss treatment options, could I keep the appointment. She so firmly told me "no"..and to not show up today. Please note, this appt was made by a nurse that was already aware of my insurance situation.

I just started to cry and had no words after being told I could not be seen today. It takes so long to get an appointment and my previous appointments been scheduled 2 months out...meaning I have to continue to be in pain.

I don't believe they value patients at U of C. My last appointment had to be rescheduled due to their negligence and the lack of communication and misinformation. I had to call off work and lost pay as a result of their negligence... the cause...the effect...my insurance expired at the end of Oct.., however if I did not need to reschedule the past appt...I would have been able to be seen earlier and likely during the time my insurance was active.

I'm so disappointed in this hospital!!! My cousin had the same health problem, but went the Little Company of Mary for her treatment, she was diagnosed and treated within a 3 month period. And they provided financial assistance to cover the cost stating, " her health is a priority at Little Company of Mary".

I wish I would have went there instead. I currently sitting in bed taking pain pills because my condition have not been taken seriously by the hospital.

The only option given by supervisor Christine McMahon was to "go to the emergency room". Again!!!.. only to recieve redundant care...MRI, pain pills, and a referral to the gynecologist... I'm already currently visiting.

The priority at Uof C is not patient care; its insurance money.

Don't come here for URGENT CARE!!!especially if you are a minority with substandard insurance..your level of pain is NEVER taken seriously.

P.s. I have already emailed patient insight to follow up on the issue; I have yet to...

Today makes my second time coming to this hospital for my mother this year and I would, with out a doubt, not recommend this hospital.

The level of competency when it comes to scheduling and communication at this hospital is horrid. Which, don’t worry, I’ll break it down for you all since I now have AT LEAST a 5 hour wait until my mother is seen.

Let’s start with the first procedure. It took place a month ago for my mother which entailed her being put under general anesthesia. I’ll make this one short and bypass how they told her she can have visitors just for the visitors to be denied. We can omit how they sent us on a wild goose chase because the staff didn’t know where we were supposed to be. We can omit the fact that the staff we came across for help would rather speak to us as children rather than listen to what we were here for in whole, we can even omit the fact that we got there at 10 am and the 1 Visitor wouldn’t have been okay to leave until 8 PM because of delay. But we can briefly mention how even when the patient was to stay over night and was in bed rest, even the fact that the patient was not supposed to eat or move for 6 hours was not communicated between staff. The visitor who was addressed as a child by most of the day staff had to relay the information to the night staff.. I will say though, that the night staff was A LOT better than the day.

But we can talk about today’s visit. My mother has a check in today, which involves her being put on anesthesia again. We were told that she would be on “twilight” but a little bit stronger. So although she wouldn’t be knocked out like a GA does, she’d still be put under so she had me drive her. Now, her appointment was for 9am and we arrived at 8am. We live 24 miles away so you know we left the house around 730am. Just for us to arrive to check in and they tell us that her appointment was canceled and rescheduled for 2 PM. So not only do they wait until we arrived to let us know that her appointment was rescheduled for 5 hours later. BUT, when we go to the waiting room because we’re waiting to here back from the dr. We’re told that although her appointment was changed from 9am with twilight to 2pm with general anesthesia, she also is not allowed to have any guests Abbas suggested that I, her guest, wait in her vehicle for the next 5+ hours.

Maybe it’s just me but I don’t think anyone should be expected to drive themselves 24 miles after a being brought up from general anesthesia. Nor, do I think it’s professional to cancel and reschedule a patients procedure without telling them until they arrive.

Waste of gas, time, money, and...

I have excellent relationships with myriad highly skilled and caring physicians, nurses, pharmacists, and also never fail to notice the hundreds of employees that are pleasant and helpful when I am either being assisted whenever an inpatient, making quick appointments & picking up various chemotherapy and pain meds via the Specialty Pharmacy/Regular Outpatient Pharmacy (while kind Valet Employees have no problem allowing me to leave my car safely in an open valet spot without ever charging me or).

I could go into pages of details regarding the remarkable and collaborative medical and social relationships I have cultivated with a good amount my large list of physicians, which include my Specialty Oncologist to a Palliative Care Physician, and definitely my (Primary/Alternate) Care Physician; it is rare now to find people who are passionate, and both willing to discuss recent developments in relevant Medical Literature while also trusting my input regarding care, possible future therapies, all while having the all-important compatible sense of humor and shared interests. If these conditions are met, both myself and each physician can let any guard down and continue to strengthen such important and valued relationships.

P.S.- While it is VERY far from my home, I still recommend coming to UChicago Medicine if you have rare diseases requiring long-term care. Keep in mind, if you're not picky about doctor/department/specialty rankings and also do not mind old and dilapidated inpatient and outpatient facilities...then feel free to stick with any old hospital of convenience over...