GameStop — Attraction in Indianapolis

I rarely write reviews, but I was completely disrespected and belittled by the GameStop employee and manager today.

They refused to take a passport (legal US identification) when a driver’s license was not available. Upon returning to the store WITH a driver’s license this time, I was spoken to rudely, called “impatient”, ridiculed, and laughed at by the employee and manage right in front of my face.

My “impatience” was knocking on the manager’s door to be helped after being ignored in line for 20 minutes by the woman at the front counter. The manager closed said door after I walked into the store. Even though his employee was at the front desk helping someone else with a game console return.

The front desk employee snapped at me that she was with another customer when I asked a question. Then when I asked her for a manager to speak with me about the ID policy and trying to get helped, she told me he was in a meeting, I would be waiting for an hour, and then proceeded to pick up a phone call and help a customer over the phone. Meanwhile I am standing right in front of her!!! I asked her to place the phone call on hold because I still needed helped with my purchase. She completely ignored me and did would not even make eye contact with me.

The manager reinforced the “no-passport as identification” policy. I continued with my purchase while he moved as slow as possible, kept glancing at his phone, and the female employee kept smiling, giggling, and sighing off to the side. We were the only ones in the store, so it was pretty obvious it was about me.

I feel awful after the way I was treated and definitely will not be back to...

Associate Rose is the most rude person in any retail environment I have ever worked with. Called for a simple confirmation that an order was ready for pickup. He refused to get up and look. He said if I got a notification I was good but I explained multiple times the notification got cleared and I didn’t get to read it and the order isn’t even showing on my order history. Hope GameStop sees this review.

This employee cost Gamestop a $700 order today. When I got to the store he had a sign up that said closed for 60 minutes. Called and reported to customer...

Per your own policy, Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.

I'm puzzled therefore why when we brought a recent purchase back that I was told that you don't do returns on the item I had. It is in it's packaging,, was never used, because the person who told me it would fit was wron. Your business should own it's mistake and refund as your policy states. I don't recommend...