KCAL Insurance Agency (Irvine) | 華興保險 — Attraction in Irvine

I cannot say enough great things about my full service insurance agent, Bruce Yu. From the very first interaction regarding my auto insurance, Bruce has consistently provided top-quality service that is second to none. He is incredibly knowledgeable and always takes the time to thoroughly explain all of my options, ensuring that I make well-informed decisions. What truly sets Bruce apart is his dedication to going the extra mile. He is always available to answer my questions, no matter how small, and he does so with a level of responsiveness that is rare in today's world. Whether it's through a quick email, a phone call, or even an in-person meeting, Bruce makes himself accessible and prioritizes my needs. I have complete confidence in the coverage I have because I know Bruce is looking out for my best interests. His commitment to his clients and his exceptional customer service make him an invaluable asset. If you're looking for an insurance agent who truly cares and delivers outstanding service, look no further than Bruce. Highly...

I have Bruce Yu on my speed dial for a great reason.

My dad and I signed a joint auto insurance policy. No appointments were made (we walked in).

My dad, who just moved in with me a few months ago and isn't fluent in English, wasn't fond of long reading contracts, and I'm not great in translating to Chinese either. But Bruce explained to us thoroughly and made sure of our needs were met in the policy at a competitively lower market rate. For that reason, we added his number to our contact list.

Then about 2 weeks ago, we had a highway accident at the after-work traffic jam. We didn't know what to do and first thing was contacted Bruce. He picked up on first ring (especially past 5 pm). He made sure that all of us were safe/not injured from the accident first and took care of what we needed to do while still comforting my dad throughout the whole process.

We are just grateful for...

I reached out to Simon Hsu at KCal Insurance with a confusing health insurance issue — my primary care doctor suddenly told me they didn’t accept my plan, even though I had already confirmed with the insurance company that my PCP had been updated. I wasn’t sure what to do.

Simon patiently walked me through exactly how to navigate the insurance company and Covered California, including what to ask for and how to escalate the issue. The most incredible part? I’m not even a paying customer yet — and he still gave me his time, attention, and genuinely helpful guidance without hesitation.

He was kind, calm, knowledgeable, and generous — I fully plan to work with him going forward as a paying client. It’s rare to find someone in this space who cares this much and knows the system so well. Highly,...