Planet Fitness

I have to agree with the customers complaining of lack of professional customer service. People have issues in their lives especially since COVID that prevents them from coming into the location to cancel membership. So why Planet Fitness or this location is not accommodating customers with phone cancellations of memberships or even online cancellations is beyond me. But this company will definitely allow you to sign up online, but does not have an option to cancel online. What also bothers me is that I keep telling these folks that I specifically chose the Vauxhall location for membership but however, by the time I completed checkout and they sent my agreement (which I did not have time to look at immediately because I just started a new job) the location had switched to the location that is right down the street to my house. But Daphne keeps telling me what I picked as if she was on the computer filling out the information for me. Their lack of empathy and customer accommodation is beyond terrible. My son has been dealing with Autism and ADHD in which we have been back and forth to the Children's Hospital all month for appointments and I couldn't even get them to accommodate any of my requests over the phone, even to transfer my membership to a different location. I explained all this and I still kept being told to come into the location. But when I threatened to cancel, I was offered the option to have my membership manually transferred to the location of my choice which I know I chose when I signed up. I knew I didn't chose Irvington because I refuse to shop locally ever since I have been having too many issues with local businesses not opening on time, lack of professionalism and lack of customer service empathy. To make matters worst I thought I was coming back to a gym I liked way before they had this location in Irvington, I was a member at the Whippany location back in 2009 - 2013 and they were better accommodating. These urban locations have a lot to learn about customer service. Trust me, I'm a 41 year old woman who has been doing CS since 1995. I am just waiting for my transfer and hope to get it soon as again, I can't even get a decent answer as to when I can expect an answer on my location transfer. Btw, I have the BC Membership where you can go to any gym, so why is there even a home gym 90 day requirement at all if I can go to any gym and workout. That makes no sense at all.