White Castle

Never again on both White Castle and GrubHub...so angry right now.

Ordered via GrubHub from White Castle From Email - Thank you for ordering, Sherry

Your delivery order from White Castle is being prepared. Your food should arrive between 12:00pm – 12:10pm on Friday, August 25.

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White Castle Total: $259.43 Conversation with GrubHub customer service - I know usually customers don't complain when food is early, but I ordered for my agency and lunch starts at 12:15. This order will be 30-45 minutes early and ice cold by the time we get to eat. This is not good! AL - Marissa B. I do apologize for the inconvenience it caused you. Please let me take a look. The restaurant is around the corner, I have no idea why they would send so early... AL - Marissa B. I'll make sure to have your concern documented on this ticket. I understand this wasn't the experience you expected, and I deeply apologize for the inconvenience. We will work to improve the service. And the food is coming in the door now, 45 minutes too soon...over $200 down the drain as we have nowhere to reheat that much food... Nothing came in the cases, everything was bagged up. At least having a closed container may have saved us, but this is just ridiculous... No resolution from Grubhub other than sorry, my bad, we'll try calling the restaurant to ask why they did that... But who at White Castle thought you should send a scheduled order out that early and why?? It's clearly not a house with this big of an order. If only I could get one person to follow instructions, it would be great...