Burnet B.B.Q. 3 — Restaurant in Irvington

I promise if i could give less than one star I would thats how bad of an inconvenient experience I faced due to this specific location on Chancellor avenue in Irvington NJ, not all Burnett BBQs. I called in to this restaurant at about 9 p.m and ordered a delivery of chicken/ribs/rice/fries platter as dinner for my kids, that order was accepted and I was told it would be about an hour and I said great, proceeded to get the kids showered, changed, and hopefully the food would arrive by the team that was done but unfortunately that never happened. We sat there for almost two hours thinking maybe it's they're just delayed today or maybe they decided to deliver the last orders after they close but no, they just never showed which they may think isn't a big deal it's just food but at that moment it meant that I now had to redress the kids and leave my home at 11:00 p.m to walk to a nearby ihop to pickup food for them because my car is under repair which is the only reason I ordered from this bullshxt spot to begin with. If my order was too close to their closing window I could have been told that so i could plan accordingly but no they accepted the order then decided later it was too late to accomodate without giving any update whatsoever.

Now fast forward to the next day I called to speak to the manager to find out what happened and was told by another worker named Pedro that the manager was on vacation and the owner wouldn't be in til late and he also asked the driver from the previous night about it who said they did eventually come but they didn't have my right phone number which is impossible because they have caller i.d and I have a damn ring camera so how does that make sense and even if it was a number mixup that would still be negligence on their end, as the consumer I did my part and they failed on their's. Pedro was very understanding & apologized for the miscommunication and understood the frustration like a normal human being, I even told him I wasn't looking for anything in return I just wanted to let them know so that it doesn't happen to someone else who could be in a much more dire need and cant get to another food establishment especially since it was late and he agreed and said the owner or whoever would contact me later. A handful of hours go by and I received a call from the owner I suppose who was the complete opposite and no sense of the principles of customer service and is the sole reason I am writing this review when I was initially just going to let it go. This man called me after I was already waiting for the call all day and the second he opened his mouth I knew it was getting ready to be a bad experience turned worse. I had a few things in my hand when he called so I said greeted him with respect then asked if he could hold on a sec while I put them down which didnt even take me three damn seconds and he already hung up, after I waited hours the night before then hours again to receive the call. Then when i called back I said hey I think our call may have gotten disconnected even though I knew he just hung up and his exact words were "I said hello, you said hold on and I have other calls and things to do so what do you need" with nothing but attitude in his voice like a woman so clearly he had been briefed on the matter and had no plans on taking accountability whatsoever so I politely declined to have the rest of the conversation and opted for this review instead cause as I already mentioned, I never even wanted anything in return but an acknowledgement that your establishment screwed up and severley incovenienced my family and taking that lightly was extremely disrespectful and obviously the reason I won't ever return to the land of undercooked...

I’ve been a loyal customer of this establishment for over 10 years. Every year, I place a catering order of over $2,000 for my church — the same order, without fail. I have always supported this business, and I’ve had the pleasure of dealing with former managers like Victor, Myra, Lourdes, and the mature lady with green eyes — all of whom treated every customer with professionalism, kindness, and dignity.

However, what I’ve witnessed recently has left me heartbroken, disappointed, and deeply concerned. On a recent visit, I was racially ignored and treated with a level of disrespect that I’ve never experienced here before. To make matters worse, the new manager, Teo, was openly using foul language and inappropriately touching a young blonde employee — behavior that was completely unprofessional and unacceptable. Sadly, this wasn’t the first time I’ve witnessed this individual act inappropriately in public view.

Two weeks ago, I saw something even more disturbing: the same manager mistreating a dark-skinned young employee right in front of customers. As a nurse for over 18 years and the sister of a NYPD first responder, I couldn’t stay silent. I reached out to the young lady days later to offer support, because no one deserves to be treated like that — especially in their place of work.

Teo is not fit to lead. His behavior is damaging, discriminatory, and degrading to staff and patrons alike. It’s a disgrace to see the values of this business fall so far from what it once was. I’ve tried several times to contact the owner through the Burnet Ave location. A kind gentleman eventually gave me a number, but it doesn't go through, and I have not been provided with any alternative way to reach management.

I’m now left with no choice but to call every location until someone takes this seriously. As someone who has supported this business for over a decade and brought in thousands of dollars through repeat catering, I expect better. This situation must be addressed — not only for the sake of the customers but for the dignity and safety of the staff who deserve respect and a...

I am extremely disappointed I ordered a whole chicken paid 22.00 plus dollars and got home and it was only a half of chicken. I called and the girl is going back and forth with me that they put a whole chicken which by the way is dry. If their whole chicken has one leg and one wing I want to know what kind of whole chicken is born with half of body. Or maybe they just don’t understand what is a half and a whole. I’m just saying. Then she said to bring the whole food back across town and I all I wanted was my other half of chicken to feed my family of 4. I told her I can have my husband stop to get the other half of chicken because he was still out coming home from work and she is like you have to bring the whole food tray back and I am like lady I’m tired I don’t want to go back been out all day. I told her if I come back I want my food for free and my money back that I paid them and she still like no we can’t help you that way. My husband and two sons said it was dry and the fries was soggy. They disappoint in customer care service is a zero and...