Decided to stay here for the night while driving through KC. It was rated pretty highly, it has a 4 star rated hotel, had several restaurant options, etc. Seemed like the ideal place to stop after a long day of driving. I booked a suite room for more space, it was around $200 for the night. Upon arrival, there was only one person working at the hotel lobby counter. There was no option for valet and the walk to the parking lot is quite far when you have a lot of luggage. This was on a Wednesday evening. It seems like this place is a ghost town on week days. All of the restaurants and sports bars were closed abruptly by 10pm with no other options except the casino bar or a vending machine. Ended up driving to downtown KC for dinner.

In addition to not having many options for food after 10pm, it’s evident that they have a partnership with logistics companies as the entire parking lot outside of my suite room was filled with Kroger and Cintas trucks. The suite I booked ended up being in the farthest corner of the hotel on the first floor, which opened directly to a parking lot. Unfortunately I couldn’t park my car here for easy access to my room, as it was reserved for these logistics trucks.

I called housekeeping to request some spare towels and pillows for the room. Ours came with 2 pillows and 2 towels, not extras in the closet like you’d normally expect. The front desk ended up answering and let me know that there is no housekeeping on staff to bring me what I was requesting, in addition to that, she couldn’t leave the front desk and only had 1 pillow. I ended up walking the 1/2 mile to the front desk to get the pillow.

This place must be really busy on the weekend, but based on my experience on a Wednesday evening, I will not be returning. This does not have the amenities or service of a true 4 star hotel. There are missing sidewalks all over the place, no valet or bellhops, no way to easily get to the parking lot from your room. The list goes on. I also thought it was odd to have a framed picture of the execs running this place in the main lobby yet can’t afford a housekeeper. Weird flex.