Florida Bay Outfitters -Kayaks & Clothing — Attraction in Key Largo

These people couldn't have been more rude. We ordered five 24 hour Kayak rentals to be delivered between 12:30 and 1 PM yesterday (Saturday, 4/21/2017). We chose 24 hour rentals so we wouldn't have to go pick them up ourselves at Florida Bay Outfitters (basically a $10 surcharge). The total with tip was $215.

At 12:55 the kayaks were nowhere to be seen. I called FBO to see when to expect them. The lady on the phone informed me that they were being loaded onto the truck for delivery at that moment. 2-3 minutes later she called me back to inform me that, in fact, they were not on the racks and that they had to use the van to return some other tourists to wherever their destination was. I asked when I could expect the kayaks and she informed me that she wasn't sure. After some back and forth she said she would do her best to get them to us by 1:30. I then asked whether we would receive a discount for the time lost but she informed me that they could only extend the rental, which didn't matter to us, since we had to leave the campground by noon the following day.

Another half hour later (1:35 PM) I called back to see what the status was on the kayaks. She said the van had not returned yet and that they were "very busy because they only had one van that day". I then asked again whether we would receive a discount for the time lost but she informed me they "don't do discounts". When I explained to her that we paid for a full 24 hours and that the extension of our time was useless to us she was unable to understand why. Furthermore I explained that we had a verbal contract to receive the kayaks between 12:30 and 1 and that "time is money". She could still not understand this concept. She kept saying it wasn't their fault that they were busy and they couldn't do anything about it. When I informed her that they could provide us a small discount to make up for our lost time, she still refused. Essentially what FBO was telling us was that their time was more valuable than ours. Ridiculous.

The kayaks finally came around 2:30, a full 1 1/2 to 2 hours after they were supposed to be there. No remorse or offer for a discount from the delivery guy either. These people are bad businesspeople. I don't recommend them unless you want to...

Good morning! I thought I'd share my experience with you. Yesterday, I drove 3 hours down to Largo to look at a boat. I had called 2 or 3 times before to discuss the boat, make sure they still had the boat, and ask if I could try it out with my dogs. I was always told ya come on down.

So, I drove down with the dogs. When I got there the manager, I didn't catch his name, started to help me. He was very rushed kind of rude, and short with me. I was about to make a $1200 purchase, but still had some questions. I asked if we could pull the boat out where I could see it. He did that. I asked if I could sit in it, and see if the dogs would fit in it. We did this all the time at a kayak shop I worked in, just by putting rack pads under it. He told me if I wanted to give him a credit card and put a deposit down I could, but if I scratched it, it was mine. I was a little surprised by his answers. I also said to him I had asked about trying the dogs before I came down, and they told me no problem. He said well if you had spoken with me I would have told you no, and I'm the manager.

Then he said he had to make a delivery so here's Anna she can help you. Off he went. Anna tried very hard to recover but at that point I was pretty disappointed in my service. I told them I had purchased from Fl Bay before, and that I lived in Florida. Didn't matter. Not that I wanted special treatment, but was trying to show longevity. Anyway, Anna helped me put the boat in the water so I could try it. Never did get to see if the dogs would fit. I decided not to purchase from them because of my poor experience. I came home and ordered it online.

I get being in a hurry and having too many things to do, but a customer in your store, I would think is pretty...

My husband and I recently bought 2 kayaks from Florida Bay. This was a drawn out process because I could not make up my mind on which great kayak I wanted. This wonderful shop allows you to try out each kayak that you are interested in buying. The store owner and staff realized it was a big purchase for us and did not rush us and let us try them 2 different days.

We went back a week later (after checking out competitors and doing product research) and bought our kayaks.

This shop has a launch site out back and allows people to launch there when you have bought a boat there. I believe there is a fee if you have not bought a boat there (not sure).

I have visited the launch a few times by myself and the staff have helped me load and unload my kayak (it is heavy and I am small).

I would give the owner, staff, and selection 100 stars if I could . I have nothing bad to say.

This store is located at the beginning of the keys drive. Buy a kayak here and explore the keys as you go. Please support this smallish business and the wonderful staff. There are large chain competitors but you will not get the same selection or customer care and service.

Thank you Florida Bay Outfitters for making my winter in Florida better then I could...