Geek Squad — Attraction in Killeen

My TV screen went out after almost 2 years (Sony X850D) so we called Geek Squad to service it. They had a tech out to my house the next day(Tuesday) to do a thorough inspection. He assess the TV and told me he'd order the parts ( control board and another board). When the repair team got there the following Friday they didn't have the parts apparently they had been sent to the store in Temple. The team was respectful and considerate of me and my home, and once they retreived the parts they installed them without a problem but during the repair they somehow reset the software and needed to download it through "official channels" and come back another day to fix it. The next week they came back to install the software, something happened and the screen turned white they told me the main board might be burnt out, so they ordered a new one. (Thur or Fri) they returned with a new main board and installed it breaking some plastic pieces in the process ( I didn't notice the tech that came last pointed it out), screen was white power wasn't working at all until they reinstalled the main board, so they though they might have a faulty board (ordered another board). At this point I was told if they can fix it with the new new board they would replace the TV. All this time I had the same crew for the repairs, however when the new new board came it was two new techs, a guy that seemed pretty new and woman the was very unpleasant, she tried the board then call into the office and misinformed them on the work that had been done, when I tried to tell her what all had happened so far she turned away and ignored me. Sure she was on the phone but it was rather important to get the right information. She then inspected the TV for damage took a picture of a scratch as they were discussing if it was the cause over speaker phone I told them that the issue had happened completely separate from the minor scratch, she then got off speaker I can only assume to stop me from hearing the conversation. She told me then at the 4th or 5th visit that they would not replace it because it was due to damage other than normal wear and tear. First it should have been taken care of after they couldn't fix it the third time, second I'm fairly certain the techs burnt out the screen when they left the power plug in and on when they switched the main board. The original team was good and I don't know why they switch people and attitude toward me and refused to...

I bought and extended warranty for a refrigerator three years ago. This week I requested service for the first time. The agent told me they will use a third party to provide the service. While I was on the phone with them, they contacted the third party and gave me an appointment. I received a confirmation email. I made the arrangements to be at my house the day of the appointment between 12-5 pm. The day before the appointment, around 4 pm someone call me to cancel the service because they have a conflict in their agenda and schedule a new service for the next day. I explained I work and cannot be home on that day because I already make arrangements for the day we had already scheduled. So she offered to come next week. Are you kidding me! My fridge is not working and you want me to wait a week!! She was very rude and unprofessional. I went to the store and cancel my extended warranty in order to have the money to call someone to fix it. They prorrated the premium and sent the unearned premium to the card I used at the time of purchase three years ago, which I dont even have anymore. So. I ended up up with no service and no money. That’s what I call bad...

I called Wednesday at 6:50. Outsource answering service. I Do Not Like. The only place available after 7:00 or I wouldn't have even called them. The local number transfers, (without the caller knowing. I realized when I spoke to a very nice lady with an India dialect, then saw 2 different 📞 #s after hanging up). She asked what I would be needing and I said a screen replacement on a Motorola phone. She updated my information and then said "No appointments for today." She set me an appointment for Thursday morning. I received a voicemail at about 11:45 notifying me that, "We don't do that unless it's 'a' iPhone." I had to rewind three or four times to re listen B4 understanding that she was just using incorrect grammar , ('an iPhone, not 'a' Iphone), which threw me off. And of course if I'd been told that "only on iPhones" when I mentioned to the out sourced answering lady that it was "a Motorola screen replacement." After she asked what I was needing, there would have been no need for an appointment. Stick to businesses that answer their own phone and when they 'repair cell phones', they repair cell...