Kirkland Crossing — Attraction in Kirkland

I've lived at Kirkland Crossing for over a year. Initially, my experience was good. The property manager was competent and helpful, and I didn't have any issues with the apartment itself. However, the property has different leadership now and they've also had staff turnover. On numerous occasions, I’ve reached out via email regarding different requests or concerns and most of my messages went unanswered. When they wanted me to renew my lease, they were responsive. Once my lease was signed, the tone and frequency of communications changed. I've also gone to the management office in person. There's usually no one available to assist you, and if there is, they don't have the ability to resolve anything. On one occasion, the person I needed to speak with was actually present in the office, but I was kept waiting for nearly 30 minutes. I would understand if they were assisting a resident, but they were on the phone with another employee. I know this because their door was open, and they were discussing another resident moving out early without giving proper notice. If I were speaking with one of my coworkers, I would immediately tell them I needed to call them back since we can easily continue our conversation at another time. Our clients come first. I would also not talk about a different account in front of an unrelated client. In addition to the insufficient property management, there are resident and building issues. A couple examples — allowing dogs to urinate and defecate in the elevators/lobby/garage and playing music so loud it sounds like it's coming from your apartment instead of theirs. Even small things like coming into the gym and turning off all the lights without asking because they prefer it to be dark, when others were already in there working out. Living in an apartment, there's a reasonable expectation that it will be louder than a single-family home; however, the noise level is much higher than necessary. Everyone has different preferences, but residents should still be mindful that this is a space we all share. They wouldn’t want to deal with excessive noise levels or stepping in doggy doo doo, so why are they subjecting others to these behaviors? Setting expectations up front and sharing reminders with residents about proper etiquette could address some of these problems. If property management spent less time planning marketing events, and more time supporting their residents, this would be a far better place to live. Aside from all the abovementioned issues, the elevators have broken down at least twelve times since I moved in. Usually it’s just one of them, but sometimes it’s both, and it’s taken up to a week before repairs are complete. If all you care about is living in a location close to 520 and 405, this may be a good fit for you. However, if you expect to be treated like a valued customer, Kirkland Crossing is not the right option for you. Even if you’re just a renter, you should feel comfortable in your borrowed home and be able to trust that those who manage it will continue to operate in your best interest. Taking a few minutes off your commute or saving a little money doesn’t offset all the negatives. Do yourself a favor and look for a community that truly wants your business, holds themselves accountable, and continues to earn your business even after you’re...

I am a previous resident of Kirkland crossing and just moved out at the end of October, so I forgot to change my address when purchasing online in the transition time. I went to the office to ask about my package several days before but was told the packages have been returned. I knew I have another big one coming this Friday, so I told the manager to hold the package for me. That is the context. And now what made me furious is the front-desk lady, whose name is Isabella or something (She would not tell me her name and I heard the name when she was calling the police). I had a very bad experience with her yesterday. I told her what happened, showed her the delivery notification and asked for her help. She first refused to let me know if she had returned the package or not and she kept saying she does not know anything other than that the package is not in the office mail room. I knew the package is so big that it either be in the office or at the front door. So I asked her to go upstairs to check my old apartment front door if my package has arrived. If yes, you can either verify my ID and let me pick it up or simply refuse my pick up and let me call UPS to reschedule the delivery. If no, I can go ahead and make my claim that the package is missing. Either way, I can still walk away with satisfaction. BUT again, she refused to check upstairs for me, which is a very legitimate request. She even told me she need authorization to do that. I was like, what the hell. From who do you need authorization to enter a property that you manage. She later called the police because I insisted I need some results today but she has no idea how to handle this simple situation. And she actually followed the police call instruction to check the package and not surprisingly, the package was indeed at the front door. Then I got it, she actually need authorization from police to check a package. BRAVO! From all this mess, I experienced confused, angry, and finally amused. She actually does nothing wrong, but does nothing right at the same time, which is really bad from a leasing office's point of view. Because this means you are not willing to take any responsibility at all and push everything to others. This lady was being UNHELPFUL, UNPROFESSIONAL and IRRESPONSIBLE to me. I have had a great time living in this apartment, and now I'm so glad I have left as the management...

My nightmare finally ends. I had a 15-month lease and ended up paying WAY MORE than I am supposed to. I can't agree more with the other posts that the apartment is deliberately (if not maliciously) sacrificing residents' interests to cover up their own mistakes. I've rented apartments in many cities and states in the past years, this is no doubt the WORST management I've ever experienced.

I'm not going to waste my words to talk about situations I underwent, but they did cause me significant financial loss. At first I thought it's due to the incompetence of the leasing office, but it turned out that they are smarter then I expected, in a bad way. They are very well aware of that the money/time cost of hiring a lawyer will prevent us from seeking legal assistance, especially for a non-native like me. You'll find words like "unethical", "dishonest" in other reviews, and see how many upvotes are there. People don't always speak up, which doesn't mean they're satisfied. After several futile argues with them, I now just shut up and pay whatever they asked, and hope they stop robbing me and let me go.

Seriously, if you really want to live in an OVERPRICED apartment of which the staffs don't give a s*t about you, if you prefer taking care of every service&bill yourself, and if you're glad to give out some late fee whenever the leasing officer forgot to process your paperwork, try it. Otherwise, there are a bunch of good options in Kirkland downtown which is 10 mins drive away.

I was at first attracted by the location of this place. It sits right next to a transit center and a huge parking garage. If you stay here longer, you'll find out that this doesn't bring you much convenience. Only noise and unsafety. I can hear quite often people having party in the building or singing downstairs, through the "sound-proof" windows and thin walls. To be fair, I never got stolen nor was in any danger, but the only security are the folks sitting in the leasing office who get off work at 6:00 pm. Also, the main entry broke a few times and stayed broken till the next work day.

Enough complaints. Just stay away...