I cannot praise Karim enough for his excellent work. He went above and beyond the call of duty when I got a virus. Not only did I lose my custom system settings, but I was completely locked out of my user account. He did most of the work by remote, which was very convenient for me. The only reason I finally had to bring the PC in was because we discovered that my hard drive had become badly corrupted and needed to be replaced. Karim wasn't going to charge me for the labor...only the hardware.
His knowledge of computers and viruses is impressive. His work is accurate, fast, and spot-on. His prices are lower than I've found. He gives regular updates by text and email. He requests authorization before he adds any charges.
One last unbelievable thing: I rely on an old graphics program that was a bit tricky to install when I first bought my 64-bit system 3 years ago. I was stressed out about having to re-install it. Karim took it upon himself to research the matter and successfully installed the software without losing my original settings. He did not charge anything extra for this. I just hope Karim stays in the business until I'm too old to use a computer, because I doubt I'll ever find another...
   Read moreSo I brought Kaddy’s a problem. I had already taken this problem to two other places and they wouldn’t touch it. I have a super old (15yr + ) Alienware. It’s a huge dinosaur. My conure bird had plucked off the Power On Button that is on the top and promptly crushed it. For awhile we could stick a pen down in the hole and push the “on” but eventually that even broke. I took it in begging for them to find a way to fix it so I could turn it on. I said that I didn’t even care if it was an ugly fix since I knew it was going to be virtually impossible to find a replacement button. They thought outside the box and installed a custom button located on the front of the computer underneath the CD Drives instead of on the top. Not only does it work perfectly but it’s in a location my bird cant mess with it. I am so thankful they did not turn me away when they saw it was not going to be a routine, easily done fix. I will be using them for all of my computer repair needs...
   Read moreKaddy’s Computer Repair & IT Service really came through when I needed help the most. I brought in my custom-built desktop (a system I’d spent over $2K on back in 2020), and I was seriously concerned it might be done for. It was acting up out of nowhere, and I had no idea what was wrong.
Donavan stepped in and immediately made a difference. He walked me through the possible issues, took the time to thoroughly check everything, and got the tower cleaned out and running like a champ again. You can tell he’s got deep technical knowledge and genuinely cares about helping people.
I walked out feeling totally reassured and honestly grateful. It’s rare to find this level of service and integrity in tech repair these days. Kaddy’s has definitely earned my trust, and I’d recommend them to anyone looking for fast, honest, and knowledgeable computer support. Huge thanks to Donavan for his...
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