Heath's Ace Hardware — Attraction in Laconia

I needed concentrated coyote urine, which works great to deter skunks from feeling at home under a porch, because they perceive the scent of a predator. So I went Ace Hardware Union Ave in Laconia. The men at the counter laughed as if I were joking. A female employee apologized for them and said the store must have some since it works so well to deter unwanted wildlife. But we couldn't find any on the shelf. She asked the man in charge if there was any in stock. He also laughed as if we were joking, in a really condescending way, and said "What do you want me to do, lady? Milk a coyote?"

On the other hand, Jeff at Gilford True Value Hardware took me right to the product on the shelf and explained that I should put some holes in small plastic containers and then fill the containers with cotton balls soaked in the scent. This would help the scent last longer. He was as helpful as they always are at Gilford Hardware. Personal attention, patience, and education.

And that is the difference in knowledge, experience, and customer service between Gilford True Value Hardware and Healh's...

Holy cow, these guys are amazing! Mark, Andrew and Travis saved the day! It was the coldest day of the year and my father-in-law‘s furnace stopped working. I live in another town so couldn’t get to his house to deliver him a few bags of pellets to get him by until his furnace was fixed. I called up Heath‘s and these three gentlemen not only agreed to bring just a few bags to my elderly father-in-law but got them to him in minutes and even brought the bags inside and put them into his pellet stove as he isn’t strong enough to do so. These guys are true...

Super friendly and helpful people!! Love this store! Such a large variety of items and service you won’t find at a large store! Steve the manager took a long time to figure out my key issue looking things up and solved the problem!!! He took the time to figure out all the details and did so cheerfully! Attention you would not get at a larger store. So happy this store is around the corner...