Back third day in a row. Micheal served( training Carter)us the first night and made a huge impression. Great human being and an amazing server. Because of his hospitality we decided to join Tbones again the next night. This time we were served by Carter(trainee)he did a fantastic job with his first large party.being shadowed by a lovely lady and helped only when needed(maybe one question)The only feedback I gave Carter, as myself and a few at the table are in the industry and thought it was important to point out. "if everyone at the table is having a drink(soft or hard)you should always offer last call. Explaining that he could have pushed the bill up another hundred atleast"- Thank you micheal and Carter! You're Lovely Tonight was our third night and we brought 15 people back because we loved it but NOT for long. To start off we made a reso 8:30pm, requested mike( told there was no mike here tonight). Disappointed micheal wasn't available but we still decided to come with our party. Wait 45mintues ish to be seated. The hosts were accommodating and firendly. Sarah came and got drinks. I asked how she was, her response,"I'm exhausted". Thought ok fine, long bike week- we get it. 9:40, I make sure to tell her about our experience last night with Carter(no last call warning and no deesert available) and to reminded her we want to order a second drink before last call and would like to make sure the can accommodate a deesert oder, as we're celebrating our last night here in Laconia. (" np, I call get another order when the drinks come") Try to make a very long story a little short. 10:08, 28 minutes later we haven't seen Sarah, and only Ashton ( nice girl) who brought our first round of drinks. Ii asked for our waitress Sarah. She comes at 10:16 I'm not able to serve you. What, 15 people waiting 30 minutes for a second round even with a little advice at the beginning. This is not even the worse of it! We are still in shock with how Sarah and the manager Kylie handled everything. I have been in the industry for 18 years and this the worst service/ customer service I(we)have EVER experienced. Sarah the Manager, didn't give us any solution with 1 minute passed last call. She listened and suggest we drink after our meal downstairs and can accommodate late night dessert orders . Obviously we are not happy, but we carry on with our meals. Meals are delivered, some are great and all steaks a extremely under cooked I wish I had taken photos. Sarah walked by once and no site of Kylie (manager), surprising because we have already complained and we're visible frustrated. No one come by for awhile, so we changed our minds about desserts because they clearly wanted us out. She brings the bills with nothing said. I look at the bill in disbelief that nothing was adjusted.Again, my party has been her three nights in a row spending $500 plus each time. We ask to speak to kylie, I am so embarrassed for the restaurant at this point. How are we not being compensated for our terrible experience. "no, I can not removing drinks,we dont do that" " No one said anything about their meals" Kylie was extremely argumentative and rude. After multiple different people at the table shared how disappointed we are Kylie mentions she will comp only the steak plates (4 people of 15) Oh BTW, the whole time she was cashing us out she had a police officer present and accused us of possibly running out on our bill. Very uncomfortable and insulting. After we pay, full disclosure, no tipping.- all of us are %20 minimum tippers Kylie, mentioned to me that she would take care of our serving so, Sarah knowing how unhappy we were, didn't even direct us with the tipping option. Adding there was no genuine apologize and kylie begins to let us know we are not welcome downstairs for a drink at midnight, what? are you kidding me. We, or anyone we know will never be back if Sarah and Kylie are working. I have never left a review, but I needed to. This behavior is unacceptable! I wish could leave a zero. Hats off to whomever works in this toxic environment with Kylie.