OC Library - Foothill Ranch Branch — Attraction in Lake Forest

A friend of mine who lives in Anaheim was looking for a specific book. I helped him locate it using the OCPL website and the book was in stock at Foothill Ranch. He drove 45 min to get there and arrived 10 min prior to closing. He had the book in hand and was ready to checkout and the staff refused to assist him with getting a library card. They said he had to go online and figure it out himself and that because they were closing they didn't have time to wait and he couldn't get the book. So he had to drive 45 min up and 45 min back for nothing because of the lazy and unhelpful staff at Foothill Library. I'm frustrated that my tax dollars are wasted on such a place that's too useless to do their job and assist the public with getting a library card and checking out 1 book. Since when does the library say you cannot get your library card at the library and you have to fill out garbage online. Not everyone is tech savy! Are they making little old senior citizens learn how to be tech savy just to check out a book?! This is totally absurd and offensive. This library should be de-funded if they can't even assist with providing a library card. Pathetic...

"Bookstore of the friends" has to very welcome people because when we buy books we support our libraries but one of the lady who called herself "president" of the bookstore she was very rude to people! She said "now I AM IN CHARGE! And only if I want sell to the book I sell and with my new price, Even they marked for 1 dollar books she said I changed my idea now they are $40!" She seems does not know anything. I do not know why people hire uneducated people in especially very education related area! I have been going to this library for couple years. Before I felt this my second home but after today's attitude, I was very uncomfortable. BC She was quite unfriendly. She was gossiping and saying: "before me they marked all the books same, they were very unprofessional but now I will change everything". She never greets people. I don't think she is profession enough for the job. May be she is better to stay home to do her favorite...

This Library is quiet, and nice and cool from the heat outside. But the lady I spoke too was rude, I kindly replied to find where a book was, she pointed me into the direction. As I was walking towards the books I supposedly walked in the wrong aisle and she got mad about it. I apologize to her and said sorry this is my first time here at this location. She led me straight to the book, then I asked her another question about it, she get me a sassy look and said "look for your self". After sitting down all in confusion, I had glanced up and saw a young little boy politely asking a question. As one of the librarians yelled at him to sit down and wait. What kind of library is this? And when I try to call for a manager, they said they don't have any managers on duty. This Library really needs to be re-evaluated, for how they speak to people with disabilities and how they speak...