We Play Loud Kids Indoor Playground — Attraction in Lake Forest

We had our first and last experience at We Play Loud today for a birthday party. We have two special needs children with Autism. Our son is also non verbal with a developmental delay. Upon arrival we asked to have our son’s ABA therapist (she’s there to ensure he doesn’t elope out of the building and get hit by a car, lost or taken) to be comped as she was there for that particular reason and no other. We were immediately told that she would not be comped and that there was nothing that could be done. I then asked next to speak management (Kyle) who again reiterated this. I again asked to speak to someone higher up which I was told no one was available. I asked for the name of the higher up and was given it on a card and proceeded on to the party and paid for our ABA therapist. At the start of the party my son decided to go into an area that had waist high gates to play. Please keep in mind my son just turned four years old a week ago however, due to his developmental delays he is more like two years old. At first, we did not know that there was an age restriction for this area and my son is a very gentle guy he was not causing any issues in this area. He played in this area for quite a while going back-and-forth between where he was and into the other areas of play. The place got busier and my son found himself back in this play structure with the waste high gate along with his ABA therapist. I watched as a young girl approached our ABA therapist and my son and told them that they were not allowed to be in there because he was too old. Our ABA therapist attempted to explain that our son was special needs and could not understand and then my husband attempted to reason with this girl however, it didn’t seem to go very far. My son came back into this area and instantly there was a woman (Fallen) on top of him telling him that he needed to leave which upset my husband for obvious reasons. I watched as this lady (Fallen) went and complained to the man behind the counter after scolding my son and husband. I walked up and confronted her and asked her to please back off of my son and anyone else that worked there because he had special needs and he doesn’t understand that he can’t be in that area and that we were doing the best that we could. She retorted back (not acknowledging my disclosure) and told me regardless it’s only for two were younger and reiterated that it was the law. The man behind the counter pipes in and says if we don’t like it we can leave. WOW!!!! On our way out, I stopped off to get the girls name that was less than kind to us (Fallen) in she gave me a complete attitude and refused to give me her name until I pushed further. The man behind the desk then chimes in and tells her to stop talking to me that she doesn’t owe me any explanation and then I can just leave if I’m not happy. I asked for his name as well in which he replied that he doesn’t have to give me his name (5’9 heavy set brown hair) and if I don’t like it I can leave and if I don’t leave that he’ll call the police. WOW!!! I told him please feel free to call the police and that I would love to go round and round with him and to also explain to the police how he’s discriminating against my special needs son and how rude they have been the entire time we’ve had been there. Needless to say, my mama bear claws come out and I let him know exactly how I felt about him and the way he was treating myself and my son. We will NEVER be going back there and oddly enough my friend that was throwing the party gave me a disclaimer at my sons birthday party last week telling me that she might even consider throwing a separate party for the older kids because they were completely particular about little kids and that there was height restrictions for the older kids and I happen to have an extremely tall six-year-old. Long story short, we will never be frequenting nor support We Play Loud (Lake Forrest) or any of its franchises ever again. The level of mistreatment was unspeakable an...

We started taking out grandson here last summer. It's really fun. The glitch was trying to take two at a time.

It's high energy, tons of things to do, and the kids love it!

I dropped one star because they've no seating available within the play area making it hard to keep track of your children if you have disabilities. I have a disability and was asked to sit on the floor.

I sat on one of the kids round ring ball thingy, and this was my fault, because I didn't read the sign, and was trying to manage a 8 month old. I was asked to sit on the floor. I explained I was wearing a back brace, but she shrugged. I understand they can't have 500 pound people sitting on their equipment, but maybe they could offer portable seating we could carry with us as we move around the play area. I know for sure you can't bring it in, and I understand that, too.

Also, NO outside food. I was dealing with a child who was on restricted diet. Again, SIGNS that forbid any food and they have no policy for allergies. There's no place to sit outside--which they directed me in 90 degree weather. I had to juggle a heavy little guy as I shoved food into his mouth in the heat next to asphalt parking lot, while my back was killing me. I suffered for days after. Also, the workers found my delmina worth gossiping about. That is really what prompted my one star take down. Fine, I was wrong on all counts, but don't make a patron feel like worm when it's their JOB to tell people what NOT to do...while you giggle and point at them. The guy at the register wouldn't even look at me when I left even though I thanked him. Nor did they return calls when I asked that they check to see if a baby blanket was found.

If you're a grandparent, be prepared to be running from one end to the other keeping track of your grandkids. Don't expect to sit down. Don't take foods in there, even if they're little finger bites. Read ALL their rules or you'll get in trouble like I did.

But I'd go again in a heartbeat. I just wouldn't try to take two kids at one time. They do clean all the time, women walking around with sprayers, but I've no idea what's in the bottles, as I caught a cold. Again, not their fault. Lots of kids and I'm sure some parents take their children into those places with runny noses. Just carry wipes and wash your hands and theirs after.

Not all parents are vigilant, so sometimes older kids can rough house over smaller children. Stay on guard. Again, why you shouldn't sit in their cafe and let smaller children run wild.

They offer birthday parties which I think is great. Overall, if you read rules you won't get into trouble like I did. And don't forget socks. I had to...

The newly renovated playground looks great and offers a fun, vibrant environment for kids. However, the changes have unfortunately come at the expense of safety and organization.

One of the biggest concerns is the lack of controlled access. Before the renovation, there was a secure gate that required everyone to check in, remove their shoes, and store them in cubbies. Most importantly, kids couldn’t exit the play area without an adult. That setup gave parents real peace of mind.

Now, there’s no gate at all—just a wide-open entrance. While cubbies still exist, they’re largely ignored. Shoes are left scattered around the entrance, creating a disorganized and potentially unsafe area. More troubling is that there’s no staff consistently stationed at the entrance to ensure kids don’t wander out. I sat nearby for over 10 minutes without seeing anyone at the front desk. When someone eventually showed up, they were busy handling check-ins and payments, with little ability to monitor who was coming and going—especially small children who could easily slip out unnoticed.

Even if a staff member were to notice a child heading toward the exit, the layout makes it nearly impossible for them to quickly get around the front desk to intervene.

The lack of a controlled entry/exit point and minimal supervision at the front are serious safety concerns. I hope management takes steps to address this, whether by reinstating a gate, assigning a dedicated staff member to the entrance, or at the very least encouraging better use of the cubbies and reinforcing...