Forest Lawn

My Grandma was buried at Forest Lawn Cypress in April 2021 and since then we've filed 4 previous complaints due to theft from the flowers/roses left at her plaque. So far within those 4 complaints, we've only received 1 remedy which was a $50 gift card, hsable only at their flower store which was enough to cover 1 pot of flower due to the high price. We've spoken with several people regarding this issue and even spoke with the maintenance manager Arvin to see if any actions can be taken to further prevent this from happening. He advised us to send him photos via email to show proof of the incident. It has been almost 3 months and still no answer from anyone at Forest Lawn including their own maintenance manager. I'm forced to purchase cheap flowers to leave at my Grandma's site because not only do I not trust leaving flowers there anymore to be stolen again but also the lack of effort (or any in this case) from the staff.

I am writing this review due to a 5th incident that occurred sometime last week as we visit weekly. As clearly shown, there are clear scratches on my grandmother's plaque. When we arrived at the site today, one of the flowers was also knocked over in which I suspected this was caused my maintenance. This incident caused the tipping point as it clearly shows the lack of empathy and care from their maintenance team. There is no possible way these scratches occurred due to natural causes and can only be caused my a machine (or Lawn mower). It's honestly appalling that in a span of 16 months, we've had to witness and experience all these incidents that happened with my Grandmothers plaque and I can't even imagine what other mistakes will be made in the next year. If there's one thing I regret, is choosing this company and location as a site for my Grandma to be laid because I'll always have to worry for the rest of my life for future potential theft or damages. We trusted and gave business to this company so that my Grandma can lay to rest peacefully yet every few months we're having to file a complaint instead