Electronic Outlet - Tint Masters — Attraction in Lansing

I’ll start by saying that by no means am I somebody who likes leaving small businesses negative reviews. At this point though, I feel like I’d be letting people continue to get overcharged if I didn’t say something about my experience at this business. The first time that I went here, I was looking for a set of 4” car speakers. I called ahead of time to verify they had something that would work for me, and they said that they did in fact have kicker speakers in the correct size. To make sure i knew what I was getting, I looked at kickers website and looked up the part number and price along with specs and reviews. When I got to electronic outlet, the speakers that they were trying to sell me were not the same as I saw online. I looked up the part number of what they were selling me only to find out that it was 2 models ago. They were selling me speakers that came out in the mid 2000’s. The craziest part is that they were trying to sell me these discontinued speakers for $89 when the brand new model, with better specs, has an MSRP of $49. I asked them why they were selling me discontinued products at over MSRP and I was assured that they were the current model and they they just got them in. Lying to a customer to try to cover up your price gouging is not good business practice. Unfortunately the story doesn’t end here. When decided to give them another shot, I experienced the exact same situation. I was looking for an add on piece for my Sirius XM module and when I called ahead of time they confirmed that they had one in stock. Best Buy also had them on hand for $18.99 (MSRP) but I like to support small business so I figured it would be better to buy from this shop. When getting there, I was dumbfounded to see that their exact same unit had a price tag on it of $49.99. When asking why theirs is 3 times the price of everyone else, they said that’s what they’ve always sold them for and had no issue with letting me walk out the door when I said I would get it cheaper elsewhere. Please people, if you shop here, check pricing! I understand there is a price to pay to support a brick and motor store, but charging substantially more than what a manufacturer sets the price is just unacceptable. I can certainly say that I won’t be back after getting the same experience two times. UPDATE: My review of this company is based solely on my personal experience with your employees. Telling people to disregard my review because I own another shop does not change the fact that my review is 100% honest and that my interactions with your company were worse than any other business I’ve ever been to. Are you insinuating that you lied to me and tried to charge me substantially over retail pricing solely because of who I am? I can assure that I do not discriminate against anyone who walks in my door. If I did, I would certainly expect a 1 star...

I made an appt for my speakers to get checked out. It was a $50 pull in fee. Dropped my car off at noon. Hadn't heard anything so I called around 430. The guy told me they were still working on it and he'd call back. He called back around 520. Said he couldn't figure out what was wrong and to go to the dealership for them to figure it out. Which was weird because when I stopped in and spoke to the owner he said he pretty much knew what the problem was and it shouldn't be a difficult thing to fix.

I get there to pickup my car and it doesn't start. They didn't mention to me my car was having issues. It's a 2018 with 30,000 miles so my car is in relatively great shape. I end up having to get a jump. The guy inside tells me oh yeah there was a problem with your cars battery, it's prob bad. I later got it tested and my battery was fine.

I checked out my dash camera and this is what really happened: Dropped off at Noon Didn't get pulled into garage until 5:17 They kept it running until 5:20 They tried starting it again at 5:31, they jumped it and put it back in the parking lot.

I don't expect anything to come from this review. Just really was super disappointed in this business and their customer service. Hopefully they will do better for customers...

I went in to have a tough to find, expensive stereo installed. They killed my stereo with a dvd still in it from my testing it out the box, blamed me and said it never worked ( fun fact: I'm a pretty well known mech/tech/etc. And the only reasons I went there was to shop local, and avoid spending extra shipping and testing time working on this in the soon to be cold-cold. Anyone who's done this work knows finding the right modules for steering can be tough without an inventory.) So after they blew some fuses in my car, I had to replace the fuses blown, an reinstall my old factory back-in and after some lite foot work the company I bought the stereo from gave me my money back. Nothing lost but trust and time really. I read in the comments someone mentioned their lack of interest and being REally busy. Very true! I'll add down hill pros. However!.... If God said I'll flood the earth if you don't give them another chance. After a-lot of praying and surfing I'm still looking for another place to install my boats radio. Don't feel bad if they do the same kinda mess to you. You've now been warned. PS: sometimes you shouldn't have gone there....