GameStop — Attraction in Lansing

I have been a customer of Gamestop for over 13 years. Today, for my Sister's birthday, I took her to get a collectable Pokemon light that she wanted. Everything proceeded normally. However, when we got the light home, I tried to install batteries, only to find that the screw holding the battery cover was defective and could not be removed.

I decided to return to Gamestop and simply ask to exchange the defective item for AN EXACT DUPLICATE from the shelves. I was informed that Gamestop's "new policy" is to not allow returns or exchanges on their items. This was obviously very upsetting, as I have never been to a single retail establishment which doesn't allow for exchanges in cases where the product is defective, and there is no reasonable way to know for sure that a product will work without opening it.

The assistant manager, Liam, gave me a customer service number, and allowed me to use the phone to call them. I was informed by the pandering customer service corporate drone that there was nothing they could do. I demanded to speak with the drone's supervisor, and waited more than TWENTY MINUTES on a silent line for some kind of response. The supervisor spoke with Liam, and basically said that the only thing he could do was to contact the store manager, who would then contact me in SEVEN TO TEN BUSINESS DAYS.

Obviously I was incredibly upset by this. Gamestop's policy basically seems to be that if you buy a product from them and it doesn't work, barring the purchase of one of their warranties (which isn't even offered on lower-priced collectibles), you're screwed if your product doesn't work.

The ONLY reason this is not at one-star review is because Liam was extremely patient with me and did everything he could to help, even making an exception to help me out, as he understood my being upset. Afterall, this was a birthday present for my sister.

If anyone in corporate, or even the store manager reads this, then I have only this to say: You need to do everything you can to take care of Liam. If not for him, this unethical and unreasonable policy would have cost you a lot more than the sale of a thirty dollar piece of plastic. LIAM is the sole bright spot in this story, and I wish him all the best for all his help.

For everyone else: Buyer beware. Know that if you purchase anything from this company, barring any kind of warranty purchase, you have NO current recourse to protect yourself!

EDIT: One month has passed. The franchisee was supposed to contact me within 1 week. I have never received any contact from them. For that reason I am downgrading to a 1-star review for this store's piss poor conduct. Once again, Liam is the...

⭐⭐⭐⭐

GameStop in South Lansing is a solid destination for any video game enthusiast. The store offers a commendable selection of games across multiple platforms, neatly organized and easy to browse. Although I wasn’t able to find a few specific titles I was hoping for, the breadth of their inventory still impressed me — particularly the variety of niche and lesser-known games that caught my interest unexpectedly.

Beyond games, their stock of merchandise is equally enjoyable, with an array of collectibles, apparel, and accessories that add to the overall experience and give the store a vibrant, inviting atmosphere. It’s the kind of place where even a casual visit can spark inspiration for a future purchase.

A thoughtful, well-kept store that succeeds in making video game shopping fun — just shy of perfect, but still highly...

Pretty cool GameStop purchased everything in these pictures at this GameStop. Went to many many midnight releases for consoles/games some consoles I’ve purchased here are... Original Xbox 360, Xbox 360 Halo Reach Edition, Xbox 360 320GB Halo 4 Edition, Xbox One Day One Edition, Xbox One S Battlefield 1 Limited Edition & Xbox One X 1TB Project Scorpio Edition. Them are just consoles I’ve purchased alone at Edgewood GameStop as for games, I’ve Purchased easily over 500 different titles an attended over 50+ midnight releases. The current management at this GameStop location isn’t very good in my experience my best experience was with Calvin managing the location an the employees he had under him. The midnight launches/releases were the best an I’ll never forget all those years with him being...