CVS Pharmacy — Attraction in Lebanon

Thoroughly disappointed in this pharmacy based on my two interactions with an employee, Timothy on the evening of July 11th and morning of July 12th. He was rude, condescending, and started lecturing me about our insurance choice (or lack thereof). We shouldn’t have to explain our financial status and insurance preferences when picking up doctor prescribed medication.

Having just been released from the ER, I stopped by to pick up new antibiotics for pneumonia that was worsening. He brushed me off like I was an idiot for trying to pick up a prescription 15 minutes before they closed (the ER sent me over). Then he was surly and disrespectful saying that this medication was going to cost “well over $100” just for the antibiotics, waving his arm around, indicating like I was an idiot again for not having insurance. He closed the door in my face.

I had to call in several times this morning to see if the prescriptions were filled and to make sure the lack of insurance wasn’t causing a delay. After talking with a few other workers, we got everything squared away and I could pick up my prescription. At the window was Timothy, again. When I asked him why it was so cheap and to make sure we didn’t miss the antibiotics, he was immensely more “polite” this time and saying how the employees try to save people money. Again, it came off as condescending.

I don’t think I should have to share my medical preferences - it should be sufficient to say “I will pay out of pocket”. We pay significantly less in a year on medical than what we would pay to insurance and we can afford to pay for all of this out of pocket. This is our choice, please don’t treat us with distain for doing what makes sense for our family and...

For profit medicine is unethical. As with all other drug stores, CVS is worried about cutting corners and pinching pennies. They are only worried about your health insofar as it...

Pharmacy didn’t order my medication and when I called to inquire, they lied and told me it was pending insurance approval but their website confirmed it had already been approved...