Metro TV/Audiotech and Appliance Services — Attraction in Lincoln

Please read the other reviews on this company and never do business with them. We put in a warranty claim on a Samsung dryer purchased from Nebraska Furniture Mart because the heating unit went out. We put in our claim on Sunday and we were told that they would be out on Tuesday to repair. Monday we were left a voicemail because they were missing our serial number. By the time we listened to the voicemail they had closed. We called Tuesday morning and provided the serial number and we were told that they would order the part and it would take 3-5 days and that no visit was necessary. After not hearing anything for 7 days (5 business days) we called to see the status. We were told it was on the truck but not delivered yet. After another 6 days of not hearing anything, we called again. This time we were told it was being delivered the next day (10 business days after the original call) and scheduling would call us. Two days later, again no call. At this point, I was fed up with waiting for my dryer to be fixed. I call to make a point of this. I am told that the part is in and transferred to scheduling. Scheduling tells me that it is going to be another 6 days before someone can come out to install this part. I have already waited over 2 weeks for my dryer to be fixed and waited way longer than I should have for the part to come in, and then they couldn't even keep anything available to come and fix it earlier than within 6 days!? I ask to speak to a manager and get transferred to his voicemail. I call again and let them know of this, and they say that they will track him down. They find him and transfer me again... and again I get voicemail. I call AGAIN, and the manager answers. I explain my situation and his response? Sorry, you can call another service provider but it will be a week before we can get out there. Fine - I will find another provider, I'd be happy to. Well, my warranty company tells me that because the part was ordered and delivered that I cannot change the service provider any longer. I call back to suck it up and schedule, and I am now told that it will be 5 days before someone can come out. Just 10 minutes before that it was 6 days. And here we are, 6 days before my install and I have already had this bad of an experience.

This is by and far one of the worst experiences I have ever had with a company. I am not the type of person to leave bad comments on a company - I get it, stuff happens. There is no excuse for this.

As for the owner, I can see you responding to all of these other comments saying you take no fault. Please find a way to squeeze out of this one. I dare you. Want to make up for your bad experience? Get someone out in the next...

TL;DR: they took my money, didn't do anything, and are unresponsive. Ask for someone else if your warranty company assigns your repair to this place.

I submitted a request through my home warranty company to have my oven repaired. These guys called me very briefly to see what was wrong, OK that should have been included on the order from my home warranty, but whatever, said they'd have the schedule guy call me back to set an appointment. A day later, no call. I called them and got scheduled. They gave me a 12 to 5 appointment window and they weren't here at 5. Called them and got a rude response that the tech will get to me when they can. Finally showed up at 5:30. Took a look at the oven & needed to order a part, should be here in 7 days. Said they'd put the request through to the warranty company and get it ordered paid my deductible for the repair and he left.

Seven days later I call to see what's up and they say they haven't heard from the warranty company & can't order the part until they do. I call the warranty company, who says Metro TV hasn't submitted a diagnosis of the problem, so they can't authorize the repair. Called Metro TV back and suddenly the person who answers the phone can't answer any of my questions about the status and sends me to another person's voicemail to leave a message. So at this point it's almost two weeks later, I still have no oven, I'm out $100, and nobody has made any attempt to help me.

If you want apathetic & unresponsive these are your guys! Otherwise, call your home warranty company back and ask for...

I have been assigned Metro Tv and Appliance to do my warranty repair work by Whirlpool. I was a assigned a Date and Time for the service Technician to look at and repair my Machine. I was called by Metro TV within A hour after Job assignment and was told that is not how it works. They basically asked what the machine did and then told me that they would order parts and after that schedule a time, without even looking at machine. I wish I could Houdini the repair and magically know what is wrong without even looking at it. I would make a lot of money. After getting off the phone with secretary, I received a text. This is what it said.

We have received your photo and will order your parts. Please do not wait home for us - we will call you with a rescheduled date as soon as the parts are in.

I called the next day to check on the lead time on parts and I was told “ I don’t know, Maybe 2 to 3 weeks”. I asked what if the parts that were ordered doesn’t fix the problem because I one came out and physically diagnosed the issue. I was told “ I guess we will have to order the correct parts then. I have a 7 month old machine that is under a year warranty and i am assigned a repair company that treats the consumer like that is unacceptable. I can’t imagine what they do to they’re good customers.

I will update review of...