LOOMA SPACE — Attraction in Lomita

I recently visited Looma and unfortunately had an extremely unpleasant encounter with the staff. While I understand the importance of enforcing rules for safety, the behavior of the staffs was completely unprofessional and unacceptable.

During my visit , I was shocked to be yelled by a staff named Amornia that she said my son pushed a kid and throw toys, even though I was watching my son play and I didn't see him have any inappropriate behaviors , I still on my way to correct him right away after she yelled and looking for the parent. I just want to make sure the house rule what type of toy could not throw since there were couple ball pits there too. But Amornia kept yelling at me and told me :" of course you can not throw any toy ! the rule is on the wall and you signed the wavier include the rule also this is common sense!!! "

I was shock to comment by a staff that I didn't have common sense to ask a question......

I went to slide and talked to my son for couple times , then he stopped play at that area. then I read the rule on wall, i was surprised not find the rule Amornia lectured me loudly in the public at all. But later the other staff admitted that Amornia made up the rule .....

So I came back try to talk to her again but there is another lady told me she would took over the conversation meanwhile a parent came over and said my son pushed her daughter earlier , I apologized to her and told her I would ask my son to apologized to her daughter too, she walked away and soon she left with her daughter.

At the same time while I talked to the other staff and the parent, Amornia gossiped me LOUDLY to other parents and repeat that " this is just common sense !!!" my friends was over heard their conversation while I was talking the other staff.

After I got the email of the place and the staff's name, I sit back , 5 mins later, the other staff came over and asked me to leave because this is their another house rule .

I am very confused for the following reason:

1. why the staff can made up a rule without any apologize even it find out she was wrong to present the house rule within 10 mins she yelling at me.

2. why the staff can yelled at a customer and answer the question with " this is common sense"

3. I didn't have confrontation with other parent , I apologized , why I still get kick out after the parent already left with her kid.

4. I wrote a email to the owner since she was not on the site, an email replied with no name and just gave me an lecture with no apology and stated that they have to asked me leave because : they offered both parties to leave to avoid any additional confrontation.( I put the email in the picture)

5. is that normal for a business replied an email but not put any name on? I emailed again asked who is the person reply this email behalf this business but no one replied. it has been 4 days.

6. their email did say that they work extremely hard to make sure that they keep their standards high, so is that normal high standard for the staff to present the wrong house rule with that attitude?

7. if a confrontation happen, should the staff try to de-escalate or should she gossiped on the site with a very load voice ? this action was high standard ? or just unprofessional......

8. I would think the owner care her business so maybe it is a good idea have an email address provided to the customer that the owner actually could read.

9. I came here before with my husband and his two friends, we were treated different. I feel like they treat customers with different standard, I wondering why...

10. if they want to update their new house rules to : not throw any toys. should they remove the ball pit ? I saw kids threw balls everywhere. they have...

Summary: reasonable price, clean and organized space, friendly staff, would definitely come back.

I came across this place while searching for new indoor playgrounds nearby, and despite living in OC, we decided to make the nearly hour-long freeway drive to give it a try. I highly recommend reserving open play slots and signing the waiver in advance, especially on weekends, as they tend to reach their maximum capacity quickly.

Upon entering, we were warmly greeted by the front staff, who efficiently checked us in and verified that we had signed the waivers - which we had thankfully done beforehand. We were then directed to leave our shoes in the cubbies, while my handbag was allowed to accompany me inside. It's important to note that our toddlers' bottles were only allowed to contain water in order to be brought to the play area. After checking in, the front desk attendant gave us four stickers with the timestamp to adhere to our clothes.

Now, let's talk about the space itself. I was particularly impressed with how clean and well-maintained the entire area was, from every nook and cranny to the constantly attentive staff who were tidying up. Despite their system indicating that they were nearing maximum capacity, I didn't find it as crowded as some of my local indoor playgrounds. Their toy selection and play stations were of high quality, featuring wooden and felt toys, which were much more appealing than plastic alternatives. However, it's worth noting that some of the toys, especially in the salon area, showed signs of wear and tear.

Did I mention that this indoor playground had two floors? Yes! The second floor opened up to a more spacious play area with a pretend RV, railroad, fishing setup, and a slide. The first floor was brimming with imaginative play areas like a doctor's office, costumes, car repair shop, flower shop, ice cream parlor, hair salon, and ball pit.

We also decided to order some food from the cafe, which included french fries and chicken nuggets. To my pleasant surprise, the french fries were delightfully crunchy, and the nuggets were moist and incredibly tasty.

Upon check-out, we redeemed our two Looma Space tickets for items from their cart. Needless to say, our kids were overwhelmed with the choices and started crying due to indecision and regretting their previous choices. If your kids are anything like mine, I recommend selecting the toys for them and handing them out on the way out to prevent any tears.

While the price is about $10 more than what we typically pay at our local indoor playgrounds, I must say it's worth every penny and the hour-long drive. We will definitely be returning...

Calvin (16 months) and I (56 years) both had the BEST time yesterday at Looma... time just zooma'd by! It's clean, creative, and ideal for little kids. The staff were friendly and helpful. I was amazed by all the little details; you can tell these owners really care. Where to start? The design is thoughtful and colorful, with two levels and lots of space for adults. There's a whole bunch of themed areas, like a play kitchen, car repair, and ball pits. The grocery store area was a hit for us: it is cutely stocked with cloth fruits and vegetables. My best buddy loved pushing and dragging things around, like vehicles and shopping carts, in the big open space. And for adults who'd rather sit and watch, there are cameras all over so you can keep an eye on everything. But grown-ups can join in the fun too. It feels like they've really thought about the perfect mix of toddler socializing and solo exploration.

There's no stress for adults or kids, it's super relaxed. The only thing to watch out for is the slide--it's a bit of a climb and the slide itself is pretty fast, so you gotta make sure the bottom's clear. My buddy got bumped when I didn't stop him from walking into the landing zone. My bad!

No screens anywhere, which is awesome. They've got this modern cafe with a cool ordering system, and an interactive wall game, but that's it for screen technology. It's great to have a modern indoor playground that's all about physical play and imagination.

We were never bored. Calvin got to play with other toddlers, and it seems like the place is designed for that. We went to the dance party they do every Friday. Michelle, our dance host, was great with Calvin, making his first dance experience fun and not too overwhelming. It was a cute, interactive, and short dance session that I enjoyed too. The cafe is modern and the food looks good (though I only got a cappuccino).

Safe, social, clean - we're definitely going back for Bluey day. Can't wait. Oops, did I say that out loud? Am I too old to be having this much fun? No way! Highly recommended! Cheers,...