Green Hills LA — Local services in Rancho Palos Verdes

Cold, rude and money-grubbing Green Hills has completely let us down. When my mom passed away recently, we felt that Green Hills was a beautiful place for her. We worked with some very nice advisors, mainly Shadi, who is no longer there. When we decided to have the memorial plaque completed for our mom, we were given a new advisor. This is where everything turned into a horrible ordeal. From the very beginning, this advisor didn’t seem very caring or compassionate, but a bit robot-like, telling us our options. When we decided on the photo and inscription for our mom's plaque (Which was an additional $1,000 because we wanted 5 additional words) , our advisor gave us a negative attitude with the timeframe we had for having the plaque completed. At the same time, she was constantly slow on the uptake with getting things done and responding to us. Whenever we had a question or concern, this advisor seemed annoyed and put off, which made the entire experience unpleasant for us. It was like doing anything more than the bare minimum was a horribly difficult effort for her. In such a personal and sensitive business, it was odd to be met by such a lack of care and motivation to make the client happy. Between errors with the sample plaque layouts and this advisor’s slow uptake, we were concerned. We had to escalate matters to her supervisor, and it was at that point that the plaque got back on schedule and we started getting faster responses. We thought we were past a rough patch. However, it got worse. The final point of our frustration came when we tried planning a traditional unveiling of the plaque at the year mark of our mom’s passing. We were told it would be $250 to use 12 plastic folding chairs for an hour and place a curtain over the plaque. We asked for a podium and microphone for our Rabbi who would be conducting the ceremony. Our advisor said sorry, those items were not available. But we had these at the funeral so why not? After some back and forth, we were finally referred to another person at the mortuary. He told us yes, we could have those items, but it would be $520 for a podium and mic for a 1 hr. service. We had already spent tens of thousands for our mom’s burial funeral and plaque and we felt this was an unnecessarily high fee. When we asked if anything could be done (could we rent our own chairs? Our own mic?) we were told no. We were then sent a cold email from our advisor saying that if we didn’t pay in 7 days she could not guarantee our ceremony. We couldn’t believe how we were being treated. The rudeness was shocking. Dealing with our sadness and grief over our mom’s passing made this all the more heartbreaking. We still haven’t decided what to do about our event. We don’t want to pay such an inappropriately high fee for the items we need. But this place takes advantage of those in the lowest times of their lives, dealing with grief, often feeling overwhelmed. They know some people will just pay anything because like us, they need to honor a loved one, bury a loved one, or just not add more stress to their already difficult situation. Shame on you,...

Green Hill Memorial Park provides all of your needs for mortuary to burial needs, including their own florist near the entrance gate. Everyone you encounter are polite, courteous, helpful, accommodating to your requests or needs, always professional, calm, patient, understanding, and not afraid to ask someone else for further assistance, always immediately responsive. Offered helpful snd informative suggestions. Building interiors, grounds, and grounds keeping are clean and technically up-to-date. Any requests for maintenance grounds keeping are included, and promptly executed. COVID restrictions and considerations were honored and practiced at all times.

Mortuary: they take care of the initial transportation of the body, and inform you when they are starting their service to the safe arrival to their premises.

Paul Clarke handled our Memorial Service needs, including reviewing what was previously planned and paid for in advance, unbeknownst to us immediate surviving family members. Communication was always handled promptly and thoroughly.

Shawn, Client Services, did amazingly beautiful and natural work! Was duly impressed with services years before with other relatives.

Gabi keep in constant touch for media needs. There was a LiveStreaming service available immediately, and up to 90 days thereafter, later to be provided on a flash drive for the family. Although initially, we were not having Burial coverage, we were given consideration, including the Dove Release ceremony!

Bryan Johnson was an excellent Family Coordinator, with the Carrillo brothers, for the Visitation, Memorial, and Burial services!

Scott Stelzer, Family Services, has provided our extended family’s burial property needs over the years and, now involved with our future needs.

Floral needs were beautifully and fully executed, also accommodating to outside orders for our Visitation and Memorial Services. Their services are used by extending family members and, now us.

After the Memorial, we were given, part of the packaged deal: boxed album with 3 ring pages, that could be rearranged or replaced, as we had to do, that also served as the Guest Book for the Visitation and Memorial Service; 100 Thank You notes with envelopes, a writing pen, 100 Memorial album (the handout pamphlets that were available for the Visitation and Memorial Services), 4 laminated bookmarker reproductions of the poem that was on the back of the Handout pamphlet: perfect amount for us immediate survivors, album pages included photos that were submitted for the Handout. Provided excellent selections for templates; we were honored with our additional editing. Only suggestion: to replace the Coronet font type with a more appealing current font script choice.

Highly recommend considering using Green Hills Memorial Park for all your needs! Am truly a satisfied and...

Green Hills Mortuary and Memorial Park is truly one of the best places in our local area. I have been working with them since 1996. I have buried all four of my immediate family members here and I can say with much perspective that from our initial dealing with them which was born out of a sudden passing to the pre-planning that was established after that first contact for the remainder of my loved ones they are some of the most considerate and compassionate people you can interact with at life's hardest moment. They definitely give you space to consider all viable options for mortuary services as well as burial or cremation. They never try and hard sell or upsell you on anything. They try really hard to understand what you want for a final send off and then present realistic options based on your financial situation. I think the best thing I can say and/or advise is to definitely look into the pre-planning and also to ask about Mortuary Insurance. These items even though it would mean making monthly payments is the absolute best way to take care of final needs which removes so much stress on the loved ones left behind and can alleviate fighting within the family as to how your loved one would want their services to be. After having buried two family members who had pre-planned everything and had paid for their mortuary expenses via the insurance everything went so smoothly, efficiently and stress free I wish everyone could understand the importance of having this. We of course added a few things when the time came which were over and above what had been paid for but as expenses go the cost was minimal and it really only enhanced the final ceremonies. I can't say enough about Green Hills Morticians. My parents looked their best and so very natural based on the instructions I had provided at the time of my appointments. I could not have been more grateful for their attention to detail at a time so difficult for me. Having the mortuary and services all in one location made it simple when you're not in a mental place to be spread across multiple locations. Having a dedicated and coordinated team during this difficult time is a must. You can't go wrong entrusting them with this...