The El Dorado Frontier Theme Park

ÑIf you're thinking about coming here for their winter wonderland experience, DON'T. Brought my 1.5 yr old son to ride the train and get a pic with Santa, the weekend before Christmas. During the pumpkin patch season, we purchased tickets but my son got sick so they went unused. When we tried to use them again in between then and now, the train was down for maintenance. Today I went with the intention of paying full price if I had to. I asked the lady upfront if they could possibly honor these tickets for today. She said that it sounded like it could be possible but she didn't know how to ring it up in the system so she then called the owner up. When he came, she explained to him what my question was and he looked over at me like I was stupid and if it was a stupid question. Could've been a simple yes or no I'm sorry this is a special event which requires a new ticket. But this rude OWNER, with TERRIBLE customer service was looking at talking to me like I'm an idiot. I simply said "sir you don't need to talk to me or look at me like I'm stupid, you could say yes or no and if not I will pay the full price" but because I gave him an "attitude" he denied entry to me and my 1 YEAR OLD SON. Talk about Christmas spirit. I never once got loud, I did not cuss, I simply told him that he did not need to get disrespectful because I asked a question that seemed pretty simple to me. But because I stood up for myself he for some reason felt threatened and did not allow my son & I to enter the park. I have never In my life experienced treatment or a situation like this. Having to get my son in the car while he's kicking and crying because he wanted to go in and ride the train was the cherry on top. How a man could deny a woman and her small child entry after HE was the demeaning one is beyond me. I will never ever give this "theme park" my time or money. Shame on you owner!!!!