Bob’s Discount Furniture and Mattress Store — Local services in Long Beach

Jack told us he had all the answers. Jack did not have all the answers. But he was able to track down the answers. Then he tried really hard to upsell us on a 250 dollar mattress for our kids bed. Like, really hard. I wasn't impressed but I'm sure his managers are happy. Overall decent experience.

Update: Jack couldn't fill the order right. We were supposed to just get a loft bed with a trundle underneath. Instead, we also were charged with an entire dresser we didn't want. So despite Jack, and his Manager, spending 30 minutes trying to make sure the order was entered right, they both failed completely.

The rest of this story wasn't Jacks fault so far as I could tell, but the order showed up and it had no hardware to actually install the bed included. But it did have the dresser we weren't supposed to have ordered! It also, for some reason, only had 2 steps for the loft instead of the 3 it was supposed to have. So after waiting 5 days for delivery (and paying somewhere around $130 for it), it was unable to be assembled. They call and tell us it should be fixed and they might be able to get out the same day to resolve it, but when I called them later, they say it will take 7-10 days to actually get the replacement hardware. When I explained how that made no sense, when it took less time to get the actual full bed here from the warehouse, and I would rather they just bring a new bed replacement because that would be faster than waiting for the replacement. What was their offered delivery day? 7 days later.

So now we have a pile of un-assembled pieces taking up my kids room, we are 7 days from it actually being delivered, and all we can hope is all the proper pieces show up this time because god knows what Jack deleted from the order but we know it wasn't the dresser he said he was removing! I have do doubt I will be updating this review in a weeks time with the next mistake.

Update 2: As expected, they were unable to deliver the second window as promised. They called the day before, and explained that the hardware was not included with the bed, and so they needed to have it special ordered and delivery would be delayed another week. I called back, and spoke with a manager named T, who although agreed that made no sense, could not get my delivery window back for the next day, and said it would have to wait a week. After I told them that I was done, for them to come and pick up their furniture because I didn't want it anymore, T said she would not be authorized to issue a refund for me. I told her I would dispute it with the Credit Card if that's what it came down to, after which she finally took it seriously enough to look into. To her credit, she worked and was able to get me a delivery window for 1 day later (so, pushed from thursday to friday). But now, she is telling me instead of a full replacement, they are just bringing the hardware out to assemble it, even though I've told them for a full week multiple times that it seems there are pieces missing. She says we will have to cross that bridge if it comes. I have no doubt tomorrow will be interesting.

Save yourself the hassle, just go to Ashleys Furniture next door, I wish I would have

Final Update: Finally installed, 8 days after first scheduled delivery and after many phone calls and pushing for rescheduled deliveries (this was my 4th schedule delivery). Furniture quality seems good, my kids love the bed. Overall the hassle did not...

You said you wanted to fix this but you still won't call??

Captains log day 04 Star date 20250228

In my observation of the entity known as Bob's furniture i have found the species have an aversion to verbal communication. I speculate they have the knowledge as to how to use cellular communication device yet are unable to utilize the verbal componet of said device. I was pleased to see a request for communication via the text format. I made yet another attempt to make contact. No response yet.

I have made an attempt to make contact with there leader Bill. My hope is that Bill has the capacity for verbal communication.

Signing off

Captains Log Day 03 Star date 20250227

I still have no contact with the entity known as Bob's furniture. I am still on hold, but I still have hope. My science officer ( my husband) says the algorithm is bad, and there is no hope. I informed him that hope is eternal. I wonder if the entity known as Bob's furniture will ever look at the top of the bot communication algorithm. If they are an evolving species, as i believe they can be. They may find the correct numerical sequence to lock into my communication stream.

I have informed my science officer that there will be a 45 minute debriefing session to follow. He seemed dissatisfied.

Communication efforts will continue. Hopefully, we will have better luck tomorrow.

Signing off.

Had to give a star, but to be honest, they deserve a negative 2 stars.

Going into their store is like dealing with Kirby sales tactics (if you know you know). You are like shark bait. The salespeople swarm you.

There is no way to contact a human after you purchase something. The closest I got was saying I would use tiktok while talking to a bot. They don't answer the number provided on the website. When I got a human to respond on the chat, they refused to contact me directly.

I purchased two items set to be delivered 11 days after the purchase. I did not find out the time frame of the delivery until the day before. The delivery team was the only professional part of this experience.

At delivery is when I was informed that I was only receiving one of the two items. The delivery person contacted someone via their phone. The man I spoke with tried to give me half-hearted lies. I am disappointed, but my attitude at that time was to just fix the issue and leave the excuses. That is the last I have heard from them.

The long and short:

The product they sell appear to be good, but the service not so great. In a case like this, I don't want to talk to a bot or on a chat. I want to talk to a human being. If it is this difficult to talk to someone, I have to assume their after care service is not worth it.

I have no way of contacting a human to discuss this with.

I also don't buy the delay on delivery issues they seem to have. There are tons of online furniture stores that function smoothly and promptly. Why do you have this problem? Why are you selling products you can't provide or have? Why does it take weeks or even months in some cases to get an item? You can't say we are trying or it's the manufacturer. If an item doesn't exist, then don't sell it.

In my case, your sales team confirmed with me the day of the order that...

Walking into Bob’s Discount Furniture Outlet, I was instantly struck by how spacious and inviting the store felt. The displays were carefully arranged, making it easy to imagine how each piece might fit into a home setting. Rows of sofas, dining sets, and recliners stretched out before me, each tagged with prices that made me do a double take—in the best way possible. The atmosphere was relaxed and pressure-free, with friendly staff nearby who offered assistance without hovering. It felt like the perfect balance between browsing freely and having guidance when I needed it. As I wandered deeper into the showroom, I noticed a section of outlet specials with price tags that seemed almost too good to be true. I found sturdy coffee tables marked down hundreds of dollars, plush sectional couches at a fraction of their original cost, and accent chairs in colors I didn’t even know I wanted until I saw them. Each deal felt like a hidden gem waiting to be discovered. I could see why people raved about the outlet—there was a sense of excitement in knowing you could furnish an entire room beautifully without straining your budget. Then, I saw it—the chair I had been hoping for. A sleek, comfortable rocking chair in a warm, neutral fabric, perfectly sized for my son’s corner. The moment I sat down, it felt like it was made for me. The cushions struck that rare balance of being both supportive and cozy, and I instantly pictured myself reading, relaxing, or watching movies in it. Best of all, the price was a fraction of what I had expected to pay. Finding that chair felt like the highlight of the shopping trip, a mix of comfort, quality, and value that made the entire visit worthwhile. Leaving Bob’s that day, I felt not just satisfied but genuinely excited to bring my finds home. Shopping there wasn’t just about buying furniture—it was about discovering pieces that fit my style, my comfort, and my budget...