Holiday Inn Express & Suites Hollywood Walk of Fame, an IHG Hotel

We stayed there for 2 nights and can not recommend this property. Upon arrival we were give a room which was in another building, first we had to take the elevator to 5th floor, then exit and walk all around the first building to get to another building and take the elevator to 8th floor. Then walk around the floor to get to our room. With two young kids and luggage that was quite the ordeal to get to/from the room. We asked the front desk to give us a room that was more convenient but we were told the hotel was completely booked and there was nothing they could do for us. When we finally got to our room we realized there was no running water in the bathroom, sink, shower or toilet. When we called the front desk they told us to just wait for them to get back to us. Tonia at the front desk told us that the city decided to turn off the water in that side of the building without notice and that we would just have to wait for them to turn it back on! We were shocked at that response! When we shared our frustration with them, surprise surprise, they magically found another room, that too in the same building that they initially said they didn't have any rooms in. We were also told that the housekeeping was based on "request only" by Tonia at the time of check in but when we called the second day to get fresh towels and beds made, we were told by Jose that they could not do it because they were short staffed and he asked us to refer to IHG's policy on housekeeping! I mean how ridiculous is that! Once again after going back and forth and wasting time on the phone not only the fresh towels were provided but they also did a full service in the room! I just don't understand why they want guests to jump through circles for basic things that they have already paid for. We stayed at 5 different hotels during our west coast trip and 2 were Holiday Inn Express, and we had horrible experiences at both hotels. We will not recommend this place to others.