Service so bad that I never even recieved my meal. There is only 1 photo of the food I ate, because that's the only food I received. I have no doubt that this place is capable of being a good restaurant. The menu looked ok, mostly burgers and drinks that force you to buy a commerative cup. We waited a few minutes, sat down and waited for a few minutes to meet our waitress. We were pretty excited as it looked like a good place for a solid burger and the wait was minimal for being in the heart of Hollywood. I was a little concerned after seeing the kitchen staff, they had an open kitchen that's viewable to the guests, was throwing food at each other and playing around in the kitchen. Once we ordered I was told they were changing kegs for the beer I ordered so I ended up waiting about 15 minutes for my beer. Once it came out, it was half foam. The waitress assured me they would come out and top it off, which seemed odd. Why serve that? Halfway through my beer, I had to ask about getting the rest of my beer so they whisked away my beer and it came back full. Ok, so it took 20 minutes for a beer, not a great start. We get our appetizer, which wasn't anything special, and they didn't give usnplates or anything with it, then I await our waitress to order another beer, hoping Id I order it early enough I can have it faster than last time. We have to flag her down because she won't look at us as she walks by our table and I'm finally able to order another drink. My drink comes and then our food arrives. First off, the kids meal is a sloppy slice of cheese pizza thrown on a plate from what looked like was across the room and 3 bite size chunks of pineapple in a stainless steel cup. My wife's burger looked ok, but mine was not what I ordered. I tried the side dish I ordered, Mac and cheese, and it was ice cold. I've never sent anything back in my life at a restaurant, but this was noticably old and room temperature. The food and drinks are delivered by random staff throughout so we don't get asked if everything looks alright, or if we need anything. It just gets dropped off. So, now I have the wrong food and I haven't seen my waitress in 15 minutes. I flag down what looked like the manager and asked him what was on the local burger, which is what i ordered, and he assures me that what I was given. I had to pull apart the burger to show that what he said was on it wasn't there. He realizes I'm right and he takes back the food apologizing. I'm told my burger is coming right out a few different times, but after another 15 minutes, my good is still nowhere to be found and my kid and wife have been done with their meal for a few minutes now. We've now been at the restaurant almost an hour and a half and decide to just cut our losses. I flag the manager down and let him know we just want to pay and leave. He apologizes a lot and takes care of everything except the beers I had. Another rmanager comes out and apologizes, which was nice, but we were ready to go so we decline anything they offer. Eventually, I'm given a free pint glass and we leave. The management crew did good at reacting to the problems, but the service we received might be the worst ever. My daughter loves her pizza, but my wife wasn't impressed with her food. Ever the appetizer wasn't anything special. All in all, the place has some serious work to do on basic customer care. I'm sure it was a newer waitress, as she seemed lost the entire time, but the experience was still really bad. There is no other way to put it. The management team reacted well, but by that point we were too frustrated to have anything fixed. We just wanted to leave. So I informed the manager how badly the service was by the waitress and we left. Like I said, I'm sure this place is capable of being a solid spot for dinner, but in this particular instance, it ruined our family day out. All bad.