Visited on Thursday Dec 7, 2023. Gorgeous caves decorated with SO MANY stalagmites and stalactites! I’ve been to other caves, but this has to be among my top favorites. Unfortunately, the experience and care we received left something to be desired. We were coming from Washington DC and our ETA was just before 4:00, which we saw was the last chance for a tour. We called ahead to double check that we’d still be able to enjoy a tour, and an employee reassured us that we would, that we would just have to arrive before 4:00 as that’s the last chance that you’re given to take a tour and that we’d have to be out by 5:00. They did tell us that it would be self guided, which was fine, and that we would see employees behind us but that they wouldn’t be rushing us, they were just checking that we’d be the last people in the caverns and that everyone exited. However, the employees that were following us were LOUDLY talking the entire time, which really detracted from the experience. Not only that, but at around 4:34, some random time, they made an announcement that sounded like it was a pre-recording but it was actually them talking to us; the announcement was said something about how we needed to be done by 5:00 and that we were less than half way through the tour. The fact that the employees were talking the entire time made it difficult for us to realize that they were making an announcement at us, as we thought they were continuing to talk amongst themselves. Further, it felt super passive aggressive as they could have just politely talked directly to us, especially considering they were about 15 paces behind us the entire time. The gift shop was still open after tour which was nice, but it also quickly closed soon after. While it is completely understandable that they have to shut down, I really wish we would have known it’d be this rushed, especially since we called and inquired beforehand. We paid the same fee as everyone else who went that day, yet we were not able to enjoy our tour like everyone else. I also wish they would have told us everything else shut down at 4 and that we wouldn’t be able to enjoy the carriage museum or the maze. Again, while it is understandable that they need to shut down, I do wish this would have been communicated to us when we called to inquire. I would recommend this tour, but I’d recommend you arrive no later than 3:30 so you can have ample time for your tour and to walk around the other amenities. The caves were beautiful, but we did not receive the same $32 experience as everyone else, and for that I am disappointed.