Museum of Arts and Sciences — Attraction in Macon

So the Museum itself is great for family-friendly outings and doesn't cost a lot. The reason I'm giving a 3 star instead of a 5 star is because of the EXTREMELY RUDE OLDER LADY THAT WAS SITTING AT THE FRONT DESK. I really believe it will hurt her terribly is she were to smile. She had a very monotoned personality and absolutely no people skills. Horrible customer service when I was asking her questions about times and schedules for the exhibits and shows. She acted as if I were a complete inconvenience and bother to her sitting at her desk doing absolutely nothing and there weren't any other people in line or behind us. Only us. Myself, my daughter, and my two sons. Then to top off the disrespectful experience that we had from the very impression of walking through the doors of the museum was when I went to pay for our admission. I handed her my bank card as my payment option and besides the fact of her taking SOOOOOOO long to slide it in the reader when there was obviously no reason for her to lollygag around; when she slid it she said with a very agitated tone and loud (now there was another family in line behind me) "DECLINED!" I said uumm.. No ma'am. It shouldn't be declined.. She slid it again and this time I watched her and she hit the option for credit when there was also an option for debit. Well, it showed on the screen declined again and she just rudely put her hand out to me to hand me back my card. I pulled up my online banking on my phone and even showed her my balance (she seemed not to care) I asked her if she can run it as debit and she without hesitation and rudely said "NO, we don't do debit here." I said well there is an option for it and there is money on that so can you try it. So she was very disturbed and frustrated at me by now and did as I asked. She said "put your pin in. We don't do it normally because this box is too heavy and big to keep picking up and turning around." And guess what?....YEP... It went through. She litteraly handed me the recipet told me to keep it if I needed to go out and come back in and that was it. No thank you or have a good day and oh forget it if I was expecting a smile from her. So there you have it. Im a firm believer in premiere customer service when interacting with the public no matter where you are working....

We’ve always enjoyed coming to the Arts and Science museum, until today. We’ve brought our son since he was a year old, never had any issues. Today is my daughter’s first birthday and her big brother wanted to “take her to outer space” at the planetarium. Knowing this to be an establishment specifically for children and learning, we were excited to have a fun family day. When we walked in and we paid our money to be there, the lady at the front desk told us about the planetarium show at 11:30, never once saying anything about babies or strollers. We took our seats inside of the planetarium before the show started, I was feeding my daughter a bottle and she was on the verge of falling asleep in the dark room. The man doing the presentation walked past us many times, and had MULTIPLE opportunities to quietly pull us aside and express his concerns about having our one year old with us. But no, instead he waited, and singled our family out over the microphone continuously until my husband couldn’t take any more. Then he says he’s “worried about crackers getting on the floor”.... she has no teeth! No one was eating crackers. The way he handled the situation was completely uncalled for, absolutely ridiculous, and some may even say humiliating. We will never step foot inside of this place again, and we will be sure to let everyone else know about the way we were treated. This is the experience we get to remember for our baby girl’s first birthday. Thanks! You may want to have a training session on...

Looks tiny driving up to the building, continues to underwhelm in lobby. Just beyond the NASA Astronaut Training Aparatos you randomly find yourself entering a cosy clubhouse-style atrium/contained wildlife habitat area...naturally following the curve of the room all of a sudden a seemlessly incorporated show-type seating area appears & an intimate, un-mic'd, approachable team (of sorts) present some really lite & interesting bits of topical knowledge, in a manner like ive never before had the pleasure (I mean, TRUE Pleasure) of interactive-fun-learning. After the show, we joyfilly entered an almost endless array of nook-like areas, rooms, and exhibits that were lighthearted enough in their respective subject matters to keep our excitment level while at the same time grab attention in a way where--learning actually became fun and thrilling. then, the coolest earth inside out planitarium intimate show occurs just down the hall from the actual planitarium full show that lives up to the now higher expectation all of the prior exhibites throughout the museum have built up ...