Boomerangs Resale Store — Attraction in Madison

I paid 800 dollars for a sectional sofa and another 90 dollars to have it delivered to my address. The store is good in the sense that on the phone they made sure how far away I live and how many stairs do they need to pass to deliver the sofa when calculating the delivery charge. However, when came to the delivery itself, the delivery guy only put the smallest piece of the sofa inside of house, and left other pieces on the driveway. My wife went inside intended to get a bottle of water from the fridge for the delivery guy. After she came out, she just found that the guy had run away. I wasn't at home during the delivery. Later I called the store, and the delivery guy answered the phone first. He said it was hard to find another person to help him. Actually, if he mentioned that ahead of time, I might be able to help. I was out of town at that time. Anyway, I am not satisfied with the answer. I asked to talk with the store manager, who made the whole experience even worse. She first said that because there are stairs in my house that I didn't mention. After I pointed out this is not true, and I referred her to ask the driver herself, she switched to say that their delivery policy is just to deliver the furniture to the driveway/garage. Then why did you ask how many stairs are there in my house at the first place? I guarantee you delivery to the driveway won't be bothered by any stairs. You do NOT need to ask such a question. Who need to pass any stairs to get to their driveway? The driveway is for the cars to drive through! I think the manager has problems not just for her attitude but also IQ. The manager also kept mentioning that because they are non-profit. Please don't use non-profit as an excuse. After you charge a customer, it becomes your duty to fulfill your...

I tend to go to this store for a handful of different reasons. The staff is friendly and helpful, the store is always neat, the prices are excellent, they have nice items, etc. The books tend to be a little outdated, but they always have furniture for sale, they have nice picture frames, cute toys for children, a nice selection of purses, shoes, clothes, and jewelry, and they have non-broken figures and non-broken items, in general, for sale. They have dishware and so many cups! I didn't see an electronics section and they have some crafts (especially for sewing) + miscellaneous items, and nice holiday items out (for upcoming holidays). Not to mention... the cookies they sell are made in the Feed Kitchen and they are... delicious! Besides that, every $10 you spend, you get a punch on your rewards card (toward a future reward for your spending at their store). They even have real Boomerangs on the wall, behind the counter! I was recently there and a woman with an Australian accent helped me at the counter. I think she's the owner. I'm not sure what this store's story is, but this is a fantastic place to shop. All of the profits support the Door Creek Church Ministry and other community organizations. I love their jewelry section. It's my favorite department in their store because they have beautiful items for very...

Madison seems to have 3 types of thrift stores. Goodwill, St Vinnies, and those run by churches and/or church ladies. This is the latter type, and they all seem to be very similar (Bethesda, Agrace, etc). Less crowds, traffic, anxiety, and clutter than Goodwill and St Vinnies, but also less selection. Check back regularly and you will find some treasures. For the most part the prices are fair.

If I specifically need something, I start with Goodwill, because I have the best chance of browsing. But I dont always feel like stopping in Goodwill just to browse. Versus it can be very peaceful to stop in Boomerangs, or similar. I've probably been there a dozen times since they opened, and bought something 3 of the times.

They have furniture, which not all thrift stores carry. The staff has always...