True Towing — Attraction in Marriott-Slaterville

The worst service, worst system, worst follow-up.

I scheduled tow service thru online and paid $20 more for expedite arriving. It said for $20, service will arrive in 2 hours.

Tow truck didn't arrive in 20 minutes, and status in the online showed 20 minutes, and then 13 minutes, and the 4 minutes. It even showed truck's location on the map. But the tow truck didn't come in time, and status showed 21 minutes remaining again.

I tried to call driver (there is a button on the page), but machine said the driver is not in action or something. I tried to contact the ture tow, but only machine answered and hanged up call.

I clicked the cancel button in the page, and it forwarded customer service button. No cancel confirmation text, no refund text. I called the customer service number, and no one picked up. Just same machine, said use online for scheduling.

I searched all over the internet, and ended up Honk sevive somehow. She said a tow driver picked up the request and it required 50 minutes. 50 minutes? Really? Then what was the 20, 13, 4 minutes status?

Because I clicked the cancel button, the request was canceled. I asked renew the request, they said it will take another 30 minutes. No driver number and name. I got another tow service #.

I asked reinbursing $20, and she said I can't without canceling request.

But guess what? Truck didn't show up, and I cannot contact them. I canceled...

This third and fourth party system charged me $137 for a service that was only suppose to move my vehicle to an address 600 feet away from where the car was. They did not offer a quote, they IMMEDIATELY charged my credit card without letting me how much they were going to charge me. To add to their incompency, instead of the address I requested, they sent the vehicle to an address that was 13 miles away. Then I had to pay another company to relocate the vehicle back to where I originally wanted it to be. When I called True Towing, another third party billing company from India answered the call and refused to assist me with the refund. Instead of forwarding to me to True Towing, they said that True Towing does not have a phone number to transfer me to, so instead they transferred me to an State Farm Insurance phone bank. DO NOT USE THIS SERVICE! Most likely its not even an American company, rather some foreign computer link third party that charges extra to link you to an ACTUAL TOWING company that you should have called in the...

One of the worst service experiences I’ve ever had. I paid online and requested my tow, and they were very quick to charge my card. From there, I was paired with a tow truck that was said to arrive in 30 minutes. I was relieved and happy.

The wait time changed to 873 mins. I called the tow truck driver (which is an option on the app) and he told me that the call was cancelled and he told True Towing.

I called True Towing upset and confused because I received ZERO notification that my call was cancelled. I was left stranded thinking help was on the way.

I spoke to an agent who showed some concern but was ultimately incompetent. I was placed on hold twice, and was then told that a new dispatch was sent and will be with me shortly. Seconds after the call disconnects, I receive a text that my service is cancelled and I will be refunded in 3-5 business days.

Not only was I completely misinformed and mistreated, but my money was taken by the company and will be held for a delay.

I would urge to stay away from this service as...