El Paisa Grill — Restaurant in Ogden

Our family (12 people) coordinated a dinner based on their advertising (website and sign in front of the restaurant) of “mariachi and margarita’s”. We thought this would be a great dinner-entertainment experience and when we arrived at our seats, we were told they did not serve alcohol and did not have the mariachi due to the high cost of their performance ($700/hr). Using statements like they do and in order to draw in consumers, but then failing to provide that very service is liable for false advertisement and more importantly, consumer misery and financial sacrifice. We could have supported another business with our $180 tab at an establishment that actually provided these advertised amenities rather than wasting it here. As disappointing as our unmet expectations was the failure to impress us with a tasteful meal. Of 12 patrons, not one was pleased, satisfied or fulfilled with the menu item they selected...in defense of the unimpressive and unremarkable plates, they may have been saved - even magically tasteful - had there been entertainment and alcohol to deafen our taste buds and culinary expectations. We were hit with a final blow when our 12-person group was told we could not split the check, at all, and that we would be charged a group tip. Look, there are plenty of places that meet your Hispanic-cuisine needs and that also meet or exceed the capability for entertaining you with cultural-specific music or performances...go there. While this particular location has the capacity and potential for so much more than they advertise or offer, as well as to truly fulfill what they proposed, they simply miss the mark by margins unmeasurable in...

1st and last time experience was seated asked host if they had ground beef he said yes ordered drinks from waiter ordered ice tea i got tea flavored water placed our order another couple came in after us ordered an appetizer then got their meals before us we ran out of chips and our waiter was non existent to ask for more i finally asked another waiter for some my friends ordered a new york steak well done his wife rolled tacos i had simple enchiladas asked for ground beef was told they dont have that waited for a while finished my tea water hoping maybe a waiter would walk by finally our food comes my friends well done steak was rare at best my enchiladas were nothing to be desired our waiter again was non existent to get the steak redone to well again i had stopped another waiter for a sweet tea i recieved another tea flavored water he said i should speak with the manager so we did and explained the situation and he said he found it odd that the waiter had been with the company 20 years he told my friend he was sorry and would take the steak off of the bill i told him we would never come back and he kind of brushed that off as oh well we had to ask for a box from another waiter again!! our waiter was running around the restaurant we got to the register to pay and still had a 60 dollar bill for enciladas and 6 rolled tacos and 3 drinks? turns out the sides with steak were additional cost?? in customer service you want to satisfy every customer we were given dirty looks by the other staff after speaking with the manager long story short 0...

My brothers… my sisters… let me tell you of a place called El Paisa Grill. A place of power. A place of destiny. A place where the burritos are muy grande… like the size of my head. And my head… is HUGE.

The service? Always friendly. Always helpful. They bring you chips and salsa like they are bringing you the gift of life. For me, the food is a blessing. For my wife… it is more like a trial of the soul.

For example: the Burrito California. The menu proclaims: “Steak, Cheese, Potatoes, Guacamole!” But what potato did we find inside? Not a noble roasted champion… not a golden buttery cube… but a French fry. A FRENCH FRY! That is not the potato of destiny. That is the potato of the drive-thru.

They have a grand stage for karaoke, where the brave may sing for glory and for justice. But alas, on my in-laws’ anniversary, the karaoke masters were absent (on a Saturday night too). My family wept. I did not weep. Because I cannot sing. I only record the voices of others… for blackmail… for favors… for justice.

Last time, I ordered the Burrito Guadalajara. My friends, it was a beast! A leviathan of tortilla and meat! It could feed a small village. I ate half for dinner, half for lunch the next day, and still felt the eagle powers flowing through my veins.

So hear me now: El Paisa Grill is batting a thousand for me, but for those around me… maybe not so much. Still, I say unto you: they are close to greatness. They have the service. They have the burritos. All they need now… is the will to put the RIGHT potatoes in...