Pentz Appliance & TV — Attraction in Marshalltown

When we built our new house, we wanted to purchase our appliances from a local store instead of the large chain the contractor used. We went to Pentz with our shopping list and they ordered everything we needed and gave us a great price. Pandemic supply chain issues threw a big monkey wrench in our build, but Pentz kept up with their suppliers to get our appliances and even stored them for us until the house was ready. The delivery crew called me 15 minutes before arrival so I didn't have to take a whole day off work and wait for them. They were so efficient and just really nice. The fridge had shipping/manufacturing damages and Pentz took care of getting the parts and doing the work. The dishwasher came to them damaged and they pursued the issue with the manufacturer and got us taken care of. Those guys made lots of visits to our house, and every time they called ahead, showed up on time, and fixed the problems with a smile on their face! The store staff was so friendly and took the time to keep us as updated as they could on where the appliances were. I can't thank the Pentz team enough for the great service, support, and pricing. You can't beat...

GE had made an appointment for this company to come out and see what’s going on with my washer that is still under warranty, they were supposed to come Monday but called and canceled so I rescheduled to today (Wednesday) got a call this morning saying the service tech is not able to come today, after trying to have a conversation with the customer service rep, which led to her yelling at me and telling me to “ just go find another service company” I spoke to the manager in which he made it very clear that I was not “Top Priority” to them because I didn’t purchase my appliance directly from them... Its pretty sad that they are subcontracted through GE and still treat their potential customers in this manor.. if I could have give them a 0 star,...

Traditionally we've bought appliances from big box stores. After a few bad experiences and absolutely no service or sales records after the fact, we are establishing a long term relationship with Pentz Appliance. They have the appliances we are looking for, have excellent customer service during the sale, and most importantly provide long term service and record-keepting long after the sale, which you can obviously forget about from the big boxes. Time to go local and long-term with a reputable local dealer. Here's to a long-term, excellent...