Thrifty Specialty Produce & Meats Melbourne — Attraction in Melbourne

First time going there, had much higher expectations lol...if I may start off with I am not bilingual I speak English and there was one lady that was nice enough to help me but I felt alienated to say the least, it’s ok to not speak English OF COURSE but don’t give a customer a dirty face and run off if you can’t understand them. The only question I had was what are their prices and they wouldn’t tell me, so I figured it’s priced by weight...which it is...I really feel like I was taken advantage of being as I couldn’t understand the girl preparing my lunch and she packed everything heavy on there...like way too much it was obvious they were trying to get more money out of me than I intended. Ive got bad social anxiety and I’m not one who can speak up so easily, so my advice is hire someone who speaks English (even if it’s not their first language) so English speaking customers can have a satisfactory experience too. Otherwise, you make your store seem very noninclusive and can drive away good customers!! The food was awesome I just wish I didn’t have to pay 10$ especially when I took the whim to try this local business instead of McDonald’s....listen to your customers of all kinds, we are not walking wallets just because we are at a disadvantage....

I felt comfortable going there to get all my produce and west indian stuff, that I wouldn't get at a publix or walmart, but honestly their customers service was very rude, about 4 months back I went there to get my usual including chowmein , I got 4 packs, came home was starting to make dinner and I open 2 pack of the chowmein and put it in my pot of hot water and there was bugs like hundreds of float to the top of the pot it made my skin crawl, I threw it out food the same for the other two packs, the same thing happen, I ended up threw it all out, I went to Thrifty to complain about it, the lady in the office came out and ask for a receipt I said I never keep their receipt cause I never needed, she's was like so rude, and said she can't do anything, honestly I didn't need more of this bugs chowmein, but al least they should have had better customer service, they started to laugh and said they need proof, its was my worst experience, they need to change and be better with their customers. The cashier was nice and understanding. Since that day I never went back...

Lake Washington Thrifty Specialty Produce & Meats (to go meals) needs to realize that customer have a time limit with there lunches and for you to provide a single line to check out with your lunch is absurd when you have 7 lines with cashier doing nothing but collecting free money from your establishment. Your ROI has to be in the tubes at this rate and not only losing customers from coming in to buy a meal on the fly. Don't get me wrong you can spend your money anyway you like but you can keep more people with honey than to sending them to your competitors for a quick bite to eat. Shame on the manager that says that's a policy and does not understand the logic of business. Good luck, hope someone take the time to digest this information and get with the program as thing now a...