Thai Thai I — Restaurant in Melbourne

We have eaten at this restaurant for years. I've personally have been in the restaurant business from server to GM manager for 40 years so I'm very understanding when things go wrong because I know the business. Thai Thai 1 in Melbourne is under new management and they could use a training course in customer service. We ordered food to go. When we arrived at the restaurant to pick up our food there was one table dining in house. We left and went home and upon opening our packages found that a dinner was not included. I drove back up to the restaurant to collect the missing meal. A server apologized for the mistake and I was fine until I got home again and it wasn't the meal that we ordered. I called the restaurant and asked to speak to the manager. The young women did not put me on hold so I could hear everything in the background. She asked the manager to come to the phone, he said give me a minute which I waited patiently for him since he might have been busy. After 2-3minutes the girl came back on the phone and I asked if the manager was coming to speak with me and she said NO. I repeated to her "You're saying he won't come and speak with me?" and she replied no. For a person to be put in a position of handling a restaurant not speak to customer, who has just spent over $100 on a take out, is unbelievable in my experience. This could be why you only had one table dining in the establishment. As a manager you train your staff from leadership from above. This was a fail. We will not spend our money here again. I will certainly also spread the word on...

The woman taking the to go orders/payments was very rude, unhelpful, & condescending. I won’t be giving this restaurant any of business. Please eat somewhere else!

Edited to add - As you can see by the owner's unprofessional and ridiculous response, my above review is accurate. I have absolutely no idea what the owner is talking about, but she clearly has me mixed up with someone else.

I actually DID order from Thai Thai and was not on my phone. I was with my husband, came in to order and the woman (who I now know is the owner) was rude with taking my payment. The restaurant was clearly busy, so I will give her that. However, she rudely asked for our name (which by the way, I would NEVER give my middle name, which is listed in my Google reviews, so the "Simone" bit is a complete and flat out lie. My first name starts with a B, hence the initial). When I gave it to her, she repeatedly said HUH, HUH, extremely loudly.

I repeated our LAST name. The order was in front of her, she SNATCHED my husband's card out his name, swiped it, and placed it hard on the counter. She didn't even bother to hand the bag over.

Whatever scenario she just typed up below is a totally different customer, but it's clear the issue is her. Save your time and money and go somewhere else. The food is not that good to deal with the horrible...

If you're looking for an authentic and exquisite dining experience in Melbourne, Florida, look no further than Thai Thai. This restaurant offers the perfect combination of vibrant flavors, fresh ingredients, and impeccable service that makes every visit memorable.

From the moment you walk in, the atmosphere envelops you with its cozy yet elegant decor, reflecting the rich Asian culture. The staff, always friendly and attentive, greets you with a smile and makes you feel right at home, setting the tone for an exceptional meal.

The food at Thai Thai is truly a gem. Every dish is carefully prepared using fresh ingredients that highlight the authentic flavors of Asia. Each bite is an explosion of flavor that transports you directly to Asia.

What truly sets Thai Thai apart is its exceptional service. The staff is not only efficient but also demonstrates a deep knowledge of the menu, recommending dishes based on your tastes and preferences. The wait time is minimal, which is a bonus when you're hungry, but it never compromises the quality of the food.

In summary, Thai Thai in Melbourne is not just a Thai restaurant; it's a place where quality, flavor, and service come together to offer an unforgettable experience. If you have the chance to visit, don’t hesitate. It’s definitely a place you’ll return to...