Authorized Retailer UScellular & T-Mobile — Attraction in Middleton

Daniel Garcia-Rivera and Troy at the Middleton store are awesome!

I purchased a new iPhone 12 Pro Max from the Sun Prairie location and even though the service there was great as well, I didn't fully understand the trouble I was getting myself into when I offered to do the data transition at home. I simply thought I could restore one of my backups from my computer to the new phone and I'd be all set. We discussed the option but they made it sound like it would take a lot of time to transfer everything.

On the way home from Sun Prairie I was having multiple connection issues, Google wouldn't even load, Siri wasn’t loading, and my apps weren't opening. I thought this was maybe due to a dead spot but this happened in a few different areas. I also didn't think about that I'd have to add all my email addresses, wi-fi passwords, apps for work etc.

Since I live in Middleton, I thought to stop into the US Cellular here to make sure everything was set up correctly, and I'm very happy I did!

Daniel Garcia-Rivera fixed dust and bubbles multiple times that were under the glass protection I bought at Sun Prairie, I'll go with the liquid glass next time. He reset my phone to factory settings and transferred over all my data from my existing iPhone 6s. This process took about an hour but his service, and genuine care for my happiness, made this time fly by.

After the phone was set up correctly, it was amazing to see all my apps were there, email, favorites, and I didn’t have to do anything! He also test called my phone to make sure that was working.

I currently work at Amazon part-time, worked at US Cellular in the past, Geek Squad, managed a Blockbuster Video for 5 years and to see this kind of customer service is very rare. I’d recommend anyone looking for new service, upgrading with existing service, or simply want to discuss options, look for Daniel at the...

I seriously love this store, I've been here about 3 times in the last few months for issues with my phone then replacing it and getting assistance on activating the new one. They also helped me help my mom pick out an upgrade for my mother's phone as well. Edwin has been the employee who has helped me each and every time. He has been awesome, super helpful and knowledgeable. He's also incredibly customer friendly, I've been very impressed the entire time with him. He was also very helpful in explaining things to my mom who isn't as tech savvy and very very good again on the customer service side of things. Definitely can't speak highly enough of Edwin...

I almost hate to do this, since the store is not overrun like Junction Road - however its going to get out anyway. This location is AMAZING! Bright and clean, little to no wait time, and a fantastic staff. We worked with Kyle and he was the best. Extremely knowledgeable and very accommodating with his time. In other words, he was very patient with myself, wife and mother-in-law. Answered our questions and offered us advice (which is what we hoped for - advice from an expert that works with phone and plans everyday!). While we wish we could keep this little gem to ourselves - there is no doubt it will be come very...