10/29/21/ Pulled into drive-thru at 12:14 (closes at 1am). Between me & pick up window, was about 6-7 cars. All else nearby was closed, so not bad for Friday night. 12:37 was when my order got taken & 1:01 I got my food. If drive wasn't narrow with curbs, I might've jumped/drove over as a few others did. That said... There was only 2 employees, 1 with a slight medical issue. And they were so very polite, espec the female. Any more chipper, I'd think it was phoney, LOL (if so, give her a golden globe award for best actress!). I've never been to this location til tonight, but all other locations always screw up the order & it's always messy. Not this crew of 2. Exactly.as ordered. No mess. Even perfectly folded, so no drippy messes while eating! Aside from the slowness, which I don't fully fault on them (I saw some giant bags handed over ahead of me) this was the best Taco Bell experience I've had since the mid 90s when there was a Taco Bell in West Towne Mall. GIVE THAT STAFF ON DUTY A RAISE!! They more...
Read moreI spent $29.58 and took it home. Got ready to eat and found there was barely anything inside of shells and tortillas for the actual combos I bought. But the two burritos I bought from their cheaper menu were well filled and huge compared to the expensive combos I’d gotten. I feel it’s really wrong to have to pay $10-12 for a combo then go to eat the main portion of it and find it’s got only about an inch of fillings inside of the tortilla or taco leaving a person eating mostly the outer shell of the item plain without anything else. Plus it really does not help your hunger to order a cantina taco and eat the shell with barely an inch tall and scarcely there amount of filling. Got my husband a new burrito combo to try and his chicken inside was about 2 inches long with a few pieces of the lettuce and stuff and the rest was all plain tortilla. I’ve never gotten food that bad from Taco Bell before. It really made me unhappy and I’ll never gotten food to...
Read morethis has to single-handily be the worst location in the Madison area. The service is non existent, the atmosphere is sad and just feels off. I like a good taco bell run but it 100% is worth going to literally any other one. 20+ minute wait times, no one up front at all. I know it’s all went the way of kiosk and app but there were multiple people waiting so long they left, and honestly I get service industry being busy, but it wasn’t particularly busy. Drive thru had a few people. But door dashers and customer were waiting for a very long time. I placed my order through app before I got there, about 5 minutes, and I still waited another 20 and still nothing. I had no choice but to leave. I knew better than to go here, and I paid the price of time for thinking maybe this time it’ll be better, boy was I wrong. NEVER AGAIN! Go to another location, it’ll be...
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