Acqua Pools, Inc. — Attraction in Midland Park

Acqua Pools installed my vinyl lined swimming pool in 1979 and I have been a loyal customer of their services ever since. They have done the openings and closings, and handled all repairs and upgrades including replacing the liner twice, the heater and pool cover at least twice, and the Polaris vacuum several times. Up until recently everything has been fine and they had been very responsive. However, in recent years I have had a myriad of issues.

A couple of years ago the chlorine generator (which they had installed) evidently failed and kept indicating that the salt level was low. The kept adding salt and it became like the Dead Sea, until they finally concluded that it was an issue with the cell. In addition to having to replace the chlorinator, I had to replace almost 1/3 of the water to get things back in equilibrium. Over the years I have been through several pool vacs. The most recent Polaris which I had purchased from them several years ago was not functioning and they said that they no longer repair that model and I would have to purchase a new one for about $1,000. I found a rebuild kit on Amazon for about $150 and in less than ½ hour had it working like new. Several years ago I contracted with Acqua to provide maintenance every other week, but rarely saw a person even though I was charged. I asked them to have the person leave a note that they had been here and what they had done. I even created and sent them a suggested door hanger for them to use with their clients, but that never happened. I ultimately cancelled the service because I suspected that sometimes nobody actually provided the service for which they were charging me. When they opened the pool this year it was green. It turns out that this resulted for their failure to treat it with shock the prior month as had been scheduled with them. As a result they would be unable to vacuum it for a couple more days until it cleared. When that was complete, I called them to perform the vacuum which had been scheduled for a week early and they advised me they were backed up and couldn’t do it for another week. I contacted and implored the 1st generation person I had dealt with for 40+ years and he arranged for the pool to be vacuumed. This year I paid them $7,500 to install a new automation system but the system did not provide close to the GPM they programmed. They said it was likely due to the filter being dirty, so I paid them $230 to clean it. The water volume did not improve and I also noticed a puddle of water at the base of the new pump. Then I noticed the pool was not getting warm and found that the gas heater, which had been working before they installed the automation system, was not working. I called for them to repair it and they advised me that it was beyond repair and charged me $4.900 to install a new one. After the new gas heater was installed, I noticed that when the solar pool heater was active, the pump motor would continue to run but no water was going into the pool. I assumed this was either an error in their plumbing of the new gas heater or a programming issue. I contacted them about both the solar pool issue and the leak at the pump however they did not respond to my email nor return my voice mail message. I emailed and asked if their failure to respond meant that, after over 40 years, they no longer wanted me as a customer. They finally emailed back and said that was the case. Apparently, they had come without my knowing it and repaired both of the issues.

I don’t know what has changed to cause this deterioration in service; perhaps the next family generation taking over, over expansion, or an inability to hire staff, but this is no way to treat someone who had been a loyal customer, who had just paid them $13,700, because they did not like hearing about the issues with...

We just finished our pool installation in Rockland County and we couldn't be happier with the quality of work and commitment to the product the team at Acqua Pools has. Tim, Todd, Lou and all their team members took great care to ensure we were happy and as a result this is a relationship I look to continue long term.

We built a 900 SF gunite pool with an elevated spa, waterfalls, and sun shelf. The entire job took about 4 months start to finish and the quality is exceptional. Acqua Pools handled all permitting and inspections with the town and made the process really enjoyable and seamless.

I highly recommend you look to Acqua Pools if you're considering a pool project. They came to me via referral and absolutely delivered on their...

Renovated my 20 year old 28,000 gallon gunite pool in Saddle River. Todd and Tim did an excellent job during a challenging time where the industry is dealing with material backlog, labor shortages, and unusually high demand. They went the extra mile to ensure we were happy with our new patio, plaster, and salt conversion. They also stuck around for several weeks to ensure my water chemistry was on target and that everything functioned properly before giving me some guidelines on how to maintain things going forward (no extra charge). They are professional, dependable and trustworthy. We're thrilled with our new pool and would recommend them to all our friends and...