Staples — Attraction in Midland

I placed an order online for same-day printing and my receipt said it would be ready later that day at 7pm. Around 3pm I called the store to see when they thought it might be done, just in case it was earlier. I found out the printer was broken and the rep told me she didn't know when I could get my cards. Could be a week, or a month.

Then I called corporate to get a refund. Corporate didn't believe me that the printer was down. So they had to verify since no one communicates with each other there (i.e. staples store locator has wrong address for this store--Navarrado Dr. They corporate rep she'd refund my money immediately so I could go elsewhere to get them printed.

A week later, and another 45 minutes later on the phone, I'm still trying to get my refund. Thieves stole money out of my account after they said they'd refund, after never giving me or printing my product, they took the money. And now I'm talking to a 3rd rep today, alone, just to fix their problems.

Trust me. Save the future problems and avoid this company. They spend too much money on advertising and not enough money on...

Terrible service in the copy/print center. Placed an online print order on a Friday, went to pick it up on a Sunday to find out the copier was not working. They attempted to call me to let me know but the call never went to my phone. The manager promised to ship it out Monday/Tuesday when it was repaired the order was fulfilled, and now several days later the order has been lost and no one has a tracking number. Rude on the telephone. Will not use Staples again!

Follow up: Package was sent to the wrong address. Took an extra few days to make it 35 miles from the store. WRONG SIZE! What a joke. I'm giving them two stars because they were fast to work with me to make things right, but I still don't have my copies. Ordered 9/8, ready 9/19.

Second follow up: Pages were printed on the right sized paper. Images were oriented the wrong way and the holes punched on the right hand side of the page. I have to assume this was done on purpose because of issues with the order and not incompetency. Holy cow. Please avoid this store as it deserves a zero...

Update: 03/12/24 - The man behind the counter with long straggly hair DID NOT SAY A THING TO ME! I had to get his attention to come help me and apparently it was the biggest inconvenience of his life! I felt like I had done something wrong. Not even a thank you as I left. What is wrong with this department. It was literally fine till these past two trips. Just awful.

Original post: I have dropping off Happy returns here for about 6 months. No problems. Then I go in today and the lady with red hair and full sleeve tattoos had no clue what she was doing. I only had two packages and I had separated the tracking information to their corresponding boxes and she was very careless and I had to help correct the labels multiple times. I truly did not think two return packages was going to be the worst thing that happened to her all day. I get it we all have bad days and customer service has never been an easy job but that was bad. She was so bothered that I came in and asked her to do her job she was clocked in to do. Very very...