Chuck E. Cheese — Restaurant in Midland

We had a pretty bad experience at Chuck E Cheese today 😒

Our son of course wanted to go in the new jumping area so I went to purchase the socks and pay for him to play in it. So I paid and the lady started insisting on me taking our son to the front desk so they could physically put the wristband on him. I explained to them that he’s autistic and he always struggles with keeping those on (usually at other places its not a problem and they tell us to just stick it onto his shirt.) Well the lady rudely said it was ABSOLUTELY necessary, and she was the one who had to put it on him.

I asked her if I could do it and she refused, so I finally said “Ok, I’ll go get him but be ready it’s not going to be pretty.” So my husband goes up there and of course my son starts screaming and kicking. Finally at that point the lady told my husband to do it but she and another lady stood over us, and watched us do it. Like if him not having this wristband was a matter of national security or something 🙄

My sister saw the whole situation and got up and asked them if that was absolutely necessary, and that he’s autistic and they were scaring him. The lady rudely snapped at her and said “He HAS to have the wristband on!” And she replied “you are hovering over him and scaring him, is it necessary for yall to stand there over him??” And the other lady snapped back and said “We are just standing here talking amongst ourselves.”

The irony of it all? The lady was wearing a Chuck E. Cheese autism awareness shirt.

We finally get to the jumping area and at one point my son ripped off the wristband and the attendant immediately started complaining about it 😒 the original lady from the front went back there and started talking to the attendant and kept pointing at my son. All because he couldn’t keep a darn paper wristband on. I understand facilities have rules but this seemed a little excessive and they were so so rude. I’m never going back there 😩 EVERY single staff member we encountered was...

The good: food and service were both great.

The bad: this is a detention center for hyperactive children. They run and scream at the top of their lungs with no regard for others’ safety.

The atmosphere is classic “we don’t want you here very long”. They are super quick to take your $200 for just a few people but the seating is hard and uncomfortable, the walls are basically just white, TV’s everywhere playing nonsense, fake art on the walls. Am I in a modern day McDonald’s? It felt that way.

The games were all digital and offered no easy or reasonably priced way to play them. Either give them $30 for 30 credits or 30 minutes. Tokens are gone and token based games take 15+ seconds each to play because it dispenses one token per play.

Almost no coupons or deals available. None worth anything at least. Ooooo 5 free credits. Thanks?

Playplace? Gone. They don’t want you there and that would keep people there longer. They’d prefer you just dumped your money into their walled and just left with no services rendered. It straight up says on their website if you booked a birthday party table you have exactly two hours to arrive and be gone.

Seriously what happened to this place? It was amazing when I was a kid. Now it’s a soulless entity obviously owned/controlled by a large hedge fund and publicly traded. PROFITS PROFITS PROFITS!

The bottom line is the customer is not getting a fair value for their money and they are laughing their way to the bank about it.

If this is what this next few generations of kids can look forward to, we have failed them and can do better while still making a good profit. 15-20% YoY is just not sustainable and it’s showing here.

We won’t...

I gave this one star because I have actually never been to this restaurant where there wasn't a problem:/. We went for a lunch for my son's birthday and ordered their new gluten free personal pan pizzas as we are a gluten free family. We also ordered a salad bar for 6.99. We waited a long time for our pizza and when it arrived it was a sight to behold! It was in a bag that appeared burned. A bag. With some kind of parchment paper on top. This was so the pizza wasn't to come in contact with the gluten I the oven I'm sure. But, as you open the bag, little flecks of burned parchment start falling on the pizza. Then, we asked for sausage and pepperoni for our kids' pizzas. It was delivered on a paper plate and not...on the pizza. It was weird and uncomfortable. Then, for all the burned look, the cheese wasn't totally melted. Needless to say, we asked for our money back. The salad bar seemed not fresh. Which is a surprise for 7 bucks. I only felt comfortable with olives and sunflower seeds because everything had a very been there awhile look to it. I will say that the manager did oblige and give us our money back, but we stayed there with no...food. My kids wanted to play with the 80 tokens we ha d already purchased, so they played, but didn't eat. So this was a disaster. I had to leave this place after they played and eat somewhere else. We won't be going back which is a shame because, there's not a lot for...