Jiffy Lube — Attraction in Mission Viejo

I called 3/04/24 to check if they’d be able to change my spark plugs if I got there at a certain time-The employee said yes. I was running 10 minutes late so I called again as I was driving there to update them about my new arrival time and again asked if they’d still be able to change my spark plugs-Again, the employee said yes. Showed up, checked in, gave them my keys, and proceeded to get my nails done next door. Less than 30 minutes later they call me to inform me that they’re unable to do the service because they wouldn’t have enough time. I explained to them that I called and spoke to an employee 2 times confirming they’d be able to get the service done by the time I arrived. The employee said he was unaware how long the service labor would take… HOW DO YOU NOT KNOW THE BASIC DETAILS OF THE SERVICES YOU PROVIDE?! IF THAT’S THE CASE, THEN HOW DO YOU NOT AT LEAST HAVE THE COMMON SENSE TO FIRST EDUCATE YOURSELF ON THE DETAILS OF THE SERVICES YOU PROVIDE BEFORE YOU ANSWER ANY CUSTOMER QUESTIONS REGARDING THE SERVICES YOU PROVIDE?! I wanted to scream. I asked if they could at least change the light bulb on my headlight if they cannot change the spark plugs-Yet again, the employee said yes and they’d take a look. It’s not 10 minutes til closing time and I haven’t gotten a call from them with an update about the status of my service so of course I was responsible for calling THEM instead. A different employee answers the phone and inform me that they didn’t have enough time to “take a look” at changing my headlight bulb because they had another car who showed up AFTER ME whose service they were consumed with completing… To add more insult to injury, I asked where my car was since they had my keys and the employee said that they legit left my keys sitting inside my car which was parked in a public parking lot. They weren’t even going to call me to notify me about that impertinent information. I had to wait til my nails were finished until I could literally rush to my car in fear of either IT, or something inside of it, would get stolen. This was the worst experience I’ve ever had in my life at an auto repair/maintenance place. The employees couldn’t even muster up an apology not ONCE for their absolute misinformation, shotty customer service, and complete lack of consideration for everything they made me experience yesterday. On top of all that, I messed up the color on my nails trying to rush from one end of the shopping center to the other in paper-thin makeshift sandals that the nail salon was kind enough to give me to wear just so that I could make sure my car and my belongs inside of it were safe. Unbelievable is an understatement. 0 out of 5 stars wouldn’t even dare recommend.

EDIT: I contacted Jiffy Lube’s telephone customer service and reported my experience the following day. I was contacted by the Manager of this store location shortly afterwards and he was very apologetic for what I had experienced during my visit. We were able to come to an agreement and establish a resolution which sufficed well enough for me. Additional star added to original rating. 2...

UPDATED REVIEW I wanted to update my below review after Jiffy Lube's district manager reached out to resolve the situation. We appreciate Angel taking the time to follow up and actually listen to our concerns regarding our less-than-stellar oil change experience. Thankfully, there wasn't any major engine damage caused from the broken oil filter piece that had been swimming around in the housing after faulty filter installation. Angel worked with us to come to an amicable resolution and we are ultimately relieved with the way things worked out. While it's still unfortunate that we had to deal with this, I applaud Jiffy Lube's commitment to customer service. So, a big thank you to Angel for making things right!

Original review: My husband brought my car in for an oil change a couple of weeks ago. Later that day, the low oil pressure warning came on. Thought it was initially because they didn't appear to put the recommended oil in so we brought the vehicle back into the same location and asked them to replace with the proper oil. They said they did and couldn't say why the indicator warning came on. Since the indicator warning was still on we brought it to the dealer thinking it was a computer issue, and they find the oil filter (installed by a tech at this JL) jammed into the housing. It was jammed in there so hard that the filter itself is all warped and bent (see picture). Now we're just waiting to see what kind of engine damage was done to our vehicle because of the negligence of these techs. Not only did they not use the correct oil the first time around but the second time around they caused physical damage to the engine (a part of the filter has also broken off and is apparently swimming around in the housing somewhere). This is likely to cost us THOUSANDS to fix! Do NOT take your...

Went their today at 7:30am there were 4 cars ahead and 2 docks they said wait time 1.5 hrs. Then I have a Toyota tacoma 4cyl. He says I have to buy a blended synthetic oil its $59.00 also $8.00 for oil filter and $24 for tire rotation . My Estimate was $101.00 I told him I thought that was way to much. He said 1.5 Hr wait so I decide to see how much Ramona Tire would charge since I'm walking around . They tell me $44.00 for same oil and includes filter and $12 for tire rotation. Thats a $44.00 difference . Then I called the dealer and They only recommend full synthetic and there price for all the work will full synthetic was $75.00 out the door. I will be going to Ramona Tire for my next oil change. I would have pulled my service order but there 1.5hr wait turned into 10 min. Smart! because I would have been...