The MC Hotel, Autograph Collection
The MC Hotel, Autograph Collection things to do, attractions, restaurants, events info and trip planning
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I recently made a terrible mistake. I booked a room at the MC Hotel. My fiancee and I wanted a place to go after our wedding that wasn’t our apartment but local enough to minimize travel distance. I called and booked a “Superior King Bedroom”--I requested a balcony and was assured that I would receive one. The day comes and check-in was easy enough, woman working the front desk was very nice, but everything else was terrible. When I opened my hotel room door, I noticed two things: One - the room was MUCH smaller than it appeared in photos and Two - there was no balcony. Great. Terrific. It was the evening before my wedding and I had too much to do so I didn’t bother calling and making demands. My time at my room’s desk was spent between counting money and swatting these little pink flies that seemed to come with the room in lieu of a balcony. Having finished stuffing cash into envelopes and tired of swiping flies, I turned to my computer to figure out some last-minute songs. One of the flies was pretty interested in my music choices, so I snagged a pic of it as proof. The room was a disaster. By “disaster” I mean the wallpaper was peeling at the seams, the sofa’s armrest was ripped and had questionable stains (pics of both are included). Behind the sofa, a bottle of Sprite from a former guest lay on its side--maybe a feeding ground for the flies? I can’t say, I didn’t touch it. I wonder what definition of “superior” the people at the MC Hotel are working with. My wedding came and went--I was embarrassed to bring my wife to this room but did anyway. She was quick to call out the same issues I had found upon entry. The next morning, upon check-out, we asked to speak to a manager. I told her about my experience and showed her the pictures. She seemed upset and took down my name and phone number. “I will have the GM call you ASAP” she said. That call didn’t come. At this point, it’s important to say that I prepaid for this room in full--it was expensive for two nights. Imagine my surprise when, two days later, they charged me an additional $630! I called the hotel and was pretty upset and received nothing in return. The manager on duty was rude and told me I had to take it up with the booking agency, even though the charge came from the MC Hotel. She outright refused to help rectify a problem the hotel had created. When finally the GM was placed on the line, she was never told about me, my experience, nor was she given my phone number. Could be that they charged me additional guest fees for each individual fly in the room, I’m not sure. I am a very, very happy and lucky groom--I married the woman of my dreams. Our wedding weekend was ruined by the MC Hotel’s disregard for cleanliness, upkeep, respect for guests and general operation. This is both a review and a warning: do not stay at this hotel. It is filthy. It is literally coming apart at the seams. It is operated by people who have a blatant disregard for their guests and no idea how to work with 3rd party booking agencies. Stay away. Stay on the streets of Montclair, they’re honestly probably cleaner.
Anthony BroveroAnthony Brovero
30
We stayed here on New Year's Eve to be close to family and the airport at the end of a trip. Of course we should have known that there might be a celebration, but we didn't know it would be one floor above us. Good thing we were really tired because we slept through most of it and we also travel with your plugs, but the thumping sound was definitely very audible when you stay one floor below the rooftop bar/club. I know that a lot of people want to go to this hotel for that so that may be no issue to many. We were able to take it and stride but if you are the fussy time you might want to really be sure or not staying on the top floor. Otherwise the room was really nice and the views were nice. I'd say that was the best part of this stay, which when you're thinking about a hotel I think is the number one thing that they should get right, and they did. The hallways were showing a little bit of wear for a pretty new hotel. Our biggest complaint would be that there is a lack of a true lobby. Except for two chairs and one bench, the whole lobby is dedicated to the restaurant/bar and to a very small self-serve grocery section. But it doesn't have a classic hotel lobby with big couches and some place just to lounge for a little bit and watch people go by. That said, the restaurant /bar was pretty mediocre. They played sports on the TV which kind of detracted from the sort of boutique hotel experience that Marriott was trying to go for here. The front desk staff were much better than the bar staff who gave kind of a typical Jersey attitude. Over all the hotel stay was good. Just be warned about the roof deck as I understand, they do parties every weekend. You might want to be sure you're not staying directly below it, if you are there for a quiet getaway. Though one day we would certainly like to have a nice drink on the roof deck so I'd imagine we will come back at some point.
JP GJP G
00
Stayed for a business trip for four nights. The experience was super great. I think Newark is definitely looking places like this around it. The staff was super courteous and helpful. Free water bottles. The amenities inside the room were super great. The bed and pillows also were nice and clean. I also tried their rooftop bar which has really nice views all the way to nyc skyline.
Harmeet BhatiaHarmeet Bhatia
10
Great time. Good music and drinks. Food was decent
S BS B
00
Love the Allegory menu, Alto (rooftop bar) is great for nightcaps and dessert. Views are great but totally would be better if it were city facing.
Posh RealityPosh Reality
00
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