Rago Brothers Shoe & Leather Repair — Attraction in Morristown

Last month, I faced the heart-wrenching sight of my cherished Louis Vuitton handbag marred by unsightly black color transfer on its pristine white leather. This piece wasn't just an accessory; it was a sentiment, an emblem of special moments. So, the damage was more than aesthetic; it was emotional. After extensive research and recommendations, I entrusted this precious item to Rago Brothers Shoe & Leather Repair, and I couldn't be more elated with the decision.

Customer Service: From the moment I reached out, Rago Brothers provided an impeccable level of service. They were empathetic, detailed in their explanations, and clear about what I could expect. They kept me updated throughout the repair process, which alleviated my anxieties about the fate of my beloved handbag.

The Repair Process: Rago Brothers exhibited an outstanding level of expertise and craftsmanship. They began with a detailed assessment of the damage and explained the necessary steps for restoration. The process, as they described, involved gentle cleaning, color correction, and protective measures to ensure no further damage. Their transparency throughout this process was both reassuring and indicative of their professionalism.

The Results: The results were nothing short of miraculous. The black color transfer that had once seemed a permanent blight was now completely gone. The white leather of my Louis Vuitton handbag was restored to its original, gleaming condition without a trace of the previous damage. It was clear that Rago Brothers had not only used top-quality materials and techniques but also paid meticulous attention to detail.

Value: While the cost of repair was not insignificant, it was entirely justified by the outstanding results and the premium service provided. Considering the value of the handbag and the sentimental attachment I have to it, the restoration provided by Rago Brothers was invaluable.

Conclusion: I cannot recommend Rago Brothers Shoe & Leather Repair highly enough. They restored not just my Louis Vuitton handbag but also my joy in using it. Their skill, customer service, and results exceeded my expectations. For anyone facing similar issues with high-end leather goods, Rago Brothers is unequivocally the go-to professional for...

I have been in sales positions for my entire work life and know the value of true customer service and feel strongly about complimenting those that do it genuinely. Being able to make a customer yours for life takes hard work, loyalty and trustworthiness. I brought 2 pairs of Christian Louboutin shoes to Rago Brothers after they were completely destroyed by Service Shoe Repair in Caldwell, NJ. I had dropped them off to have sole protectors placed on them in brand new out of the box condition and received them in a condition that was nearly impossible to repair. After losing all hope of being able to wear them, I then decided to visit the business who has a huge following of word of mouth referrals and where I should have gone from the beginning. I brought my shoes to Rago Brothers and hoped for the best. My entire experience with them from beginning to end was nothing short of outstanding. The nice man (I think was the owner) told me he would do his best but couldn't promise that he would be able to fix the damage. I received a call 1 day later in the evening from Matt who told me that he never did a repair job like mine before (even admitted it was his first after many years in the business) and he thought I would be very pleased. I returned to get my shoes today and thanked them with tears of joy in my eyes. Being a woman who loves fashion and luxury items, I cherish the nice things that I have and was heartbroken when I saw my very expensive shoes destroyed. Rago Brothers is by far the BEST in the business and deserve 5 stars. I have heard that they are the best and now have experienced it myself. Do not even bother trying to go somewhere else, this team does it all and more! Thank you so much for putting the red bottoms back on my heels, the smile on my face and heart! You have made a...

The most inconsiderate, uncompassionate owner! I brought in a belt that belonged to my Dad (who passed), wanted to have it cut down to fit my son. For reference, I brought in a belt that my son wears and wanted my Dad’s belt cut the same length. It was a very sentimental and supposedly simple project. Apparently there was a misunderstanding because the belt was cut way too short and the remnant was discarded. Therefore, my son will not be able to wear the belt. I asked if there was anything they could do. There was a very nice young lady at the counter who tried to help but ultimately, I had to wait for the owner to arrive in a few minutes. He came in with an extremely defensive attitude. Rather than letting me know my options for salvaging this project, he went on and on about how they did not make a mistake and it was somehow my fault and he’s been in business 40 years (I guess implying that it’s impossible to make a mistake with so much experience??). He was twisting and turning every word that came out of my mouth and was so argumentative. I was trying to stay calm about the whole thing until he so unprofessionally asked another customer, a complete stranger, to come and be the judge of who is at fault here- Did it even matter!? I just wanted to know my options! When this stranger came to hear the story, I commented that it was my Dad’s belt and very sentimental to me. The owner waved his hand in my face and said “This has nothing to do with your Dad” … I was then overcome with frustration as this project had EVERYTHING to do with my Dad. I will never go there again after being treated with...