The Residence at Natick South — Attraction in Natick

As a professional mover manager, we have helped a few residents who now live at The Residence in Natick.

I like to attend any events that communities host to learn more about the people who work there, try the food, and get a feel overall on the community - is the food good? Are the residents happy? Is the staff happy and helpful? I am often times in a position to give an honest opinion to the families and the aging parents and its only fair to assess the communities. My synopsis? The food is great, so are the people (staff and residents alike).

The food: It's good. It's better than good. While I've had food from an event held there, the food was tasty and there was something for everyone. I appreciate the fact that residents can eat at any given time in the dining room. If you're curious, the chef makes this lemon cake that the residents (and I) love. Mind you, there are going to be days where some people love the food and some don't. You're going to find that anywhere, but here they really try to accommodate your individual needs.

The staff: Everyone that I have met here has been pleasant, approachable and helpful. In working with a couple of residents there, I needed some support from the staff which they were happy to provide. The staff has been nothing but welcoming, offering to help or add assistance if needed (and wanted). This team realizes that this is the residents home. I can share that almost every time I go in to visit a client there, there is always something going on - whether its a crossword puzzle game, or hearing an author speak, or a happy hour on the patio! The team works to create a fun atmosphere for the residents.

I will say that I've been impressed with the team, the...

BE WARNED: They turn on the charm during a tour. The facility is beautiful. This is where it ends.

Getting staff to respond in a timely manner is a near impossible feat. If you are a burnt out caregiver like myself, GO SOME PLACE ELSE so you are not banging your head against the wall trying to get a call or email back about anything and everything. It's like this all the way up through corporate. I wish we never chose this place. As for the actual care, I don't want to speak disparagingly since my mom is still there and I worry about retaliation. Just know it's all smoke and mirrors.

Oh, toilet paper is also not included in housekeeping 🫠. They will have no problem contacting you then!

Edited to respond to the facility: You would've been better off not even replying. Your canned response is a slap in the face. Your facility doesn't care. It didn't care to schedule a timely meeting when there were allegations of abuse. It didn't care when I was struggling to get the geri psych to visit- the same psych we were promised by Susan in sales that would be available. It doesn't care that I have emailed Dennis, Melissa, Shannon, Susan, Andrew, and Lisa over the course of weeks without a single response. And your facility won't improve. This mismanagement runs deep. It's a total bait and switch.

You should probably start disclosing on the tour that a resident in memory care was locked out of the courtyard for so long that he eloped and was found on the street by a family member. Feel free to add in any of the other egregious events that have gone on.

I am so glad we are...

My mom has been at The Residence at Natick South since June 2024. The facility is clean and modern, and the common areas are functional and attractive. The grounds are well-tended, and great for sitting or walking when the weather permits. The apartments are very well equipped, with kitchen, laundry and independent heating/cooling controls. The care team is great, and they work hard to support residents with very diverse needs. There are plenty of daily activities, including a selection of off-premises trips to shopping, museums, etc. The dining service has daily specials and an "any time" menu that has breakfast, lunch and dinner options that residents can order from. The management team is easy to reach, and has been responsive as issues arise that need to be addressed. My mom regularly tells me that she's happy that she lives there, with the care team she needs and...