Neptune Beauty Supply — Attraction in Neptune City

If I could leave a rating of zero, I would. After spending money in this establishment for years, I am sorry to say that I will not be doing so any longer. One of the store's employees recommended extensions for me that (my hairdresser realized upon opening the package) would not work for my hair or hair color at all. Upon realizing this, I immediately returned to the store in an attempt to receive store credit for my purchase. I was not given any store credit, and I was told that because the package had been opened, I would not be able to receive any type of refund. Despite the fact that the timestamp on my receipt proved that I had just bought the product a mere three hours prior to returning it and despite the fact that I have been a loyal customer to this establishment for years, I was given no courtesy. However, they were quick to take the product back, and I am sure it will end up back on the shelves being sold to someone else. As I stated earlier, this establishment will no longer be receiving my...

Rude customer service from the owner(s), they must think that because they “own” a business that they can treat their custom­ers (including loyal customers) a certain way, and that we’ll keep coming back. VERY LAST TIME! If you didn’t have a product in your store, that’s one thing, but being disrespectful and condescending is another. There are PLENTLY of other beauty supply stores in the area, I’ll be taking my money to any one of them in the near future. Also, I wonder if the “owners” think that because they’re located in Neptune that everyone (cough BLACK) can be spoken to or dealt with (disrespectful and overcharged) in the same manner?? The only positive thing, is that all the girls in the back are very helpful and knowledgeable. It’s a shame that they have to work for...

I trusted the assistance and feedback of a staff member in color matching extensions. I spent over $150. Went home and realized it was a terrible match. did not use the hair, it was still attached to the string from initial packaging. The same thing I did at home was what they did in store to all the packages they opened in attempting to color match but I was told they couldn’t resell it therefore couldn’t honor an exchange. I wasn’t even trying to return. Instead I was told “ to make it work”. Horrible customer service. There are plenty of other beauty supplies around, spare yourself the trouble and go somewhere else where you will...