Jordan's Furniture New Haven — Attraction in New Haven

Update: called the number in the follow up comment below and spent 10 minutes on the phone while Jordan’s tried to figure out who Sarah is… another customer service representative ended up helping me, she was very good and refunded to my account the delivery fee. In using the bed more and the storage drawers more frequently, I am still finding loose and missing bolts. The whole experience was just sloppy and annoying. For now, still keeping my review at 2 Stars. I don’t doubt that they can do better and that most probably have better experiences than we had, but just very disappointed from once we paid for the furniture throughout the delivery and with the end results.

I’ll start with the good. We recently purchased a house and need everything. On this day we purchased a sofa, bed frame setup, and a mattress. The New Haven store itself is beautiful, well organized, great selection, nice salespeople, etc… I especially had a nice experience with the sleep specialist picking out a mattress.

Now for the bad… the delivery and setup experience. We ordered all in stock product so it came relatively fast. The delivery arrived and 1: the mattress cover was not delivered and/or not loaded on the truck so they already needed to come back at a later date. 2: One driver was incredibly nice and helpful, the other miserable, grumpy, not helpful, and just generally did not appear to want to be there. 3: the sofa was severely damaged, not sure at what point in the process but they took it off the truck and noticed the back was destroyed/damaged, needed to schedule another delivery; 4: they setup the bed and I noticed the next day, when we went to move in, that almost all of the screws/nuts were left loose. I could literally unscrew/loosen with my fingers. Shook the headrest with my hand and you can hear it rattle and could see the gaps in between the wood framing. Tightened all the screws/nuts myself as we it was our only bed/furniture and needed to sleep that night. Last night, went to fill the storage drawers on the bed with clothing and noticed one of the drawers was off the track. Also, repaired myself.

Overall, not a great experience. Delivery and setup is equally, if not as important as the sales process, especially when paying good and hard earned money. For rest of house, probably will look to give another...

Jordan's Furniture in New Haven, CT offers Bridge IT, an exclusive technology that scientifically matches you to the perfect mattress, regardless of brand name. My Mom had been suggesting we go try it, and Thomas Lavoie was thrilled when I finally said it was time.

About Bridge IT

She measures every brand-name mattress we carry using lasers and weight displacement technology, profiling everything from the cover to inside foam layers

With the help of our knowledgeable sleep technicians, BridgeIT creates your personal mattress profile by analyzing your sleep position and habits

BridgeIT recommends a few mattresses that match your sleep profile and budget, without making preferences for brand name

You can then try out your mattress recommendations. Or, if you want, try more - we have over 90 different mattresses in store!

BridgeIT is a free resource only available at Jordan’s Furniture Sleep Labs, and no appointment is required

We arrived at the Sleep Lab in Jordan’s on a Sunday afternoon, and were greeted by Mary, the perfect salesperson for the job. After riding on Bridge IT and going through the analytical procedure, Mary expertly guided us to four superb mattresses that suited our needs. After spooning each other on all four, we found our perfect fit, and I am counting the days until she is MINE. I highly recommend this experience, what is more important than a good mattress?!?

Our Connecticut Jordans location also boasts IT the world's largest indoor ropes course! Situated amongst beautiful showcases and rooms of furniture, is a colossal ropes course with over 100 activities like zig zag swinging beams, crisscross angle rope ladders, cargo nets, bridges, and plank-walking… Four 200’ long zip lines…the longest SkyRails ever made! One zip line, 45’ high, zips over the water show… A double cat walk – over 200’ long… Incredible sound and lighting. 100’s of lights and 41,000 watts of pure stereo, programmed for an amazing experience. Designed by Clair Solutions, the company that created the Radio City Music Hall, The Grand Ole Opry, and the Michael Jackson Tour experiences.

Whoever decided to put this thing in a furniture store is a genius. We decided to forgo zip lining on this visit though. Lol.

Marisa...

I bought a leather sofa from Jordans back in 2018-2019. The employees were all very nice and customer service was great. But I kept having this issue where my sofa would always cave in the middle, even though that is not the spot we normally sit on the most. After having someone come out and take a look, we found out that this is an issue that occurs quite often with this sofa. Even though they came out and fixed the issue, it ended up caving in again within a couple of months.

I wish I had known of this issue with the sofa before buying it. I expected more out of this sofa, especially for how much I paid for it. My previous leather sofa was from Bob’s furniture and lasted close to 20 years so I’m very disappointed that the sofa I purchased has barely lasted five years.

I won’t be purchasing another sofa from them since it seems they don’t last long.

UPDATE: 2/19/25 I called Jordan’s customer service today to see if anything can be done regarding my sofa. I was told my warranty expired a year ago. They offered to send someone out to fix the issue for about $200 but I refused as it seems it’s an ongoing issue and I will end up spending more money down the road.

Jordan‘s also offered $150 towards another sofa within the year, but I feel like it won’t be worth buying another sofa from there if they can’t even fix the current issues that they have with my sofa.

The customer service rep I spoke to said, according to her records there really hasn’t been much of a complaint on my sofa brand which contradicts what their service provider had told me.

I’m upset. I need to buy another sofa, but I won’t make the mistake of buying a Jordans again. I guess I’ll just go back to Bob’s furniture or Ashley‘s furniture.

It’s unfortunate to have paid so much for a sofa to continuously have a problem with it. I would have considered going back to Jordan‘s if they cared to offer more than just $150 especially when their sofas are usually around...