My fiancée has been a loyal guest at this hotel for years but this was my first visit and the first impression was very poor. When I began to inspect the room, I noticed rice on the food tray and something sticky. The wall beside the desk had something splattered all over it. In the bathroom, there was a dried contact lens on one of the shelves. The shelf in the bathroom with the coffeemaker had a good amount of dried coffee residue. The toilet had a long hair on it. Later that evening, I noticed many short curly hairs in the shower, which I assumed to be pubic hairs. The bed sheet had a red stain. We checked in late in the evening, so I cleaned the room well and made it comfortable enough for the night.

The next morning, around 9:30am, we responded to a text asking if we needed anything. We asked the sheets be changed, the trash be emptied, and we be given extra towels and washcloths. I had already cleaned the room with the cleaning supplies I brought and didn’t want the housekeeping staff to touch anything else. When we returned after 3:00pm that afternoon, the room had not been attended to. We spoke to the front desk that assured us they would make sure someone took care of our requests. They did not know why the requests had not already been fulfilled. We left out again.

When we returned again after 10:00pm, it appeared that the bed had been made but the sheets not changed, since the red stain was still there. We thought the trash cans had not been emptied because the nearly overflowing trashcan in the main living space had not been emptied. We later discovered the bathroom trash had been emptied but the living space trash had been left full. Instead of receiving extra towels and washcloths, we received a fresh set, but not additional towels and washcloths as requested. (As an aside, the "fresh"washcloth I ended up using was badly worn and tore into a massive hole while I used it to shower that night). I went down to speak to the manager and explained the numerous issues we had with the cleanliness of the room and lack of attention to the requests we had made at 9:30am that morning, including changing the sheets. The manager said he would relay our issues to the housekeeping manager and she would contact us the following week since he didn’t know her schedule for the weekend. He added a $100 dining credit to our room (we ended up getting overharged on our dining bill but let it slide) and said he would send someone up with fresh sheets and to empty the trash cans.

A while later someone came and emptied the trash and brought sheets, but he did not bring enough sheets to fully make the bed. While we waited for more sheets to be brought, we stripped the bed and found out that the red stain we thought was on the sheet was actually on the comforter and it wasn’t just one stain, the entire comfortable had red stains all over it. We called the assistant manager (the manager had left for the evening) and emailed him pictures of the stains as well. He had someone bring us up a new comforter. However, the staff that brought the sheets and comforter did not have a bag to take away the stained comforter and dirty sheets. He was supposed to come back with a bag but never did so we set them outside our door in the morning.

Our stay was almost 3 weeks ago and we still have not heard from the housekeeping manager about our experience. The bottom line is the room was not cleaned sufficiently, the person who inspected the room for cleanliness did not inspect it sufficiently, our requests to address some of the issues were ignored, and housekeeping management has not contacted us.

This hotel is dated. The rooms need refreshing, and clearly, the housekeeping staff does a subpar job. In addition, the rooms have a refrigerator, but not a microwave and there is no access to a microwave for guest use, so there is no way to eat any leftovers you may bring back to the room or re-heat anything you may have delivered. There are many other hotels in the area, nicer hotels at that. I would recommend you explore those instead.