The Good: We were seated and greeted pretty quickly. Our waiter/server’s demeanor was pleasant, he answered our questions about the menu and was patient while we decided on food. I told him before ordering that the resort we stayed at stated we get a discount here. He acknowledged it and took our order.

The Bad: It was clear after 10 minutes that our server was inundated, appearing to be the only person there taking care of tables. No problem, I’ve been there. After nearly 30 minutes, our table had nothing but ice in our cups. I witnessed him (mirror) attend all 5 tables around us, then skip us, to go to the other side of the restaurant at least 10 times. Still nothing, not even an update in food. I placed my hand in the air and saw him turn in my direction and as soon as I turned to him, he left again. My son’s food came out but did not have the ranch we requested. Another 10 minutes passed and he quickly apologized for the wait while he scurried past us again to the other room. I had enough and shouted “excuse me sir!” He turned this time and I asked if we could please get refills since our entire table was out of drinks and literally sipping on ice as it melted. My husband also asked again if we could get ranch since it did not come with my son’s food. He said sure and came back about 10 minutes later with our drinks but no ranch and ran off again. About 20 minutes later another gentleman (runner) came from the kitchen with our food. He finally brought the ranch so my son could now eat his cold food. The rest of the food was hot and decent. Nothing to write home about, but good.

The Ugly: We received our check and there was no discount. So, we mention it again. He takes our checks back to the manager and returns to say it isn’t a discount, it’s a cup of gumbo. Ok, would have been good to know but that was on us for not bringing the paper. He hands our check again and now he has added 18% gratuity to our bill. We were a table of 5 and had asked to split the bill so maybe. However, now I’m mad. So, I called him out on it and asked him to remove it because I repeatedly witness him ignore us. He appears shocked but takes our bill, our credit cards and leaves again. He is gone 15 minutes and returns with our corrected checks. He also took time to personally apologize for ignoring us. That actually meant a lot and I know that is a hard thing to do when you’re busy and frustrated. In 2 hours, we received one refill and my son ate cold food. It was hard to do because he was working really hard for everyone else. I hope they tipped him well because he certainly deserved it from them. However, our experience was clearly different. So much in fact, that another couple walked out after bearing witness to what was happening to us. The reason I gave 3 stars is because he did apologize when he returned with our corrected bill. Had he had only tried to communicate and treat us fairly it would have been so different. I would have given him a large tip and had a conversation with his manager about how well he was handling himself in the mess. Sorry Oceana, but we will not be back.